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Help Desk Specialist

Heritage Home Service

Tewksbury, massachusetts


Job Details

Full-time


Full Job Description

We are looking for a Help Desk Specialist with exceptional customer service skills to provide technical support to users. If you are a person with ability to absorb and retain information quickly and to present ideas in user-friendly language, then your are the one we are looking for!

Responsibilities

Walk customer through problem-solving process

Follow up with customers to ensure issue has been resolved

Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Build rapport and elicit problem details from help desk customers.

Run reports to determine malfunctions that continue to occur

Provide detailed and accurate technical support reports and documentation

Requirements

High School diploma with 1 year computer related experience

Good understanding of the organization’s goals and objectives.

Exceptional written and oral communication skills.

Strong documentation skills.

Highly self motivated and directed.

Keen attention to detail.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Work From Home

Wellness Resources

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