IT Help Desk Specialist

Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?

If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT

Responsibilities

Responsible for providing technical assistance and support for customers using our application via phone, email and Zoom calls. Works primarily from a helpdesk location. Run diagnostics, isolate problems, resolve technical issues, and determine and...

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Reports to: IT Director

Summary

Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.

Qualifications

• Exceptional customer service and communication skills.
• Proficient in computer software, hardware, and IT systems.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
• Ideally,...

We are seeking a highly motivated and skilled IT Helpdesk Specialist to join our IT team. In this role, you will play a crucial part in ensuring smooth software deployment and onboarding processes for our employees. You will work closely with our IT team and end-users to provide technical support and assistance related to software installation, configuration, and onboarding activities.

Key Responsibilities:

- Software Deployment: Install, configure, and deploy software applications to end-user devices.
- Onboarding Support: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources, software, and access.

- Troubleshooting: Diagnose and resolve software-related issues and provide technical support to end-users.

- Documentation: Maintain accurate records of software deployments and create documentation for troubleshooting procedures.

- User Training:Provide training and guidance...

Job type: Full-time, in office.

Locations: San Diego, CA 92108

Schedule: Monday through Thursday 7am - 4:30pm, and Fridays 7am - 11am

Role Summary:

TEAM (www.teamemployer.com) is a national leader in providing outsourced employment services. As we continue to scale, we are looking for an IT Helpdesk Specialist who will be instrumental in supporting our commitment to flawless service delivery. 

The company is looking for a detail oriented, team focused professional with a talent for clear communication to be the technological lifeline to our internal teams. The IT Helpdesk Specialist will report to the IT Manager and will play a key role in maintaining our standard of excellence by ensuring our team has full and smooth access to the technology that fuels our operations....