Full-time
Director of Operations
Two95 International Inc.
El Paso, texas
Title: Director of Operations
Location: El Paso, TX area
Duration: Full-time
Salary: $Best PossibleRequirements
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Reviews and manages balanced scorecard and Key Performance Indicators, regularly focusing on long term objectives to ensure client goals are continually met.
- Develops long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
- Effectively manages in a fast paced call center environment with multiple teams.
- Leads cross-functional activities and communication to further partnership between assigned clients.
- Participates in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments. ...