Support Specialist

Job Title: IT Support Specialist.

Department: APP-IT.    

Reports to: VP, Corporate Compliance & Security?.

Experience Required: At least 2 years working in a similar support role.

Salary Range: $48,000 - $53,000

Supervisory/Training Responsibilities: This role does not supervise/manage others.  This is an Individual Contributor role with expectations below.

Schedule: 7:00AM - 4:00 ET or 8:00AM – 5:00PM ET.

Job Location: Remote, however MUST be located within a 30 mile radius of Atlanta, GA.  Occasional travel to Atlanta headquarters anticipated on a weekly/bi-monthly basis.  Remote in the United States*.  

Job Overview

In this role, the support person will oversee a portion of our business IT systems and assets, assist with maintenance and integrations,  and provide training and support as needed.  The ideal candidate will...

Job Description:

Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.

Responsibilities:

• Respond to technical inquiries via chat, email, and phone in a timely and professional manner

• Diagnose and troubleshoot software and hardware issues

• Provide step-by-step guidance to users to resolve technical problems

• Assist users with navigating our platform and utilizing its features effectively

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

• Collaborate with team members to...

Child Start, Inc. is currently seeking a Supplemental Services Specialist to join our team. In the role of Supplemental Services Specialist, you will provide essential support to children and families through Program Intervention Plans as needed. You will collaborate with the Mental Health and Disabilities Coordinator to recommend referrals to partner agencies and assist with Individual Education Plans (IEP) or Individual Family Service Plans (IFSP). This position involves assisting with data entry and tracking, as well as engaging in community outreach by creating and updating Memorandums of Understanding (MOU). You will play a key role in ensuring that staff are trained in the screening tools utilized in their classrooms and will actively participate in conducting screenings. Additionally, you will receive training in the Coaching Models and may be called upon to support the Coaching Coordinator as required.

• Observe and recommend strategies for children in classrooms...

PLUS Communications, a public affairs firm based in Arlington, Virginia, is looking for an IT Support Specialist to join its growing team.  The IT Help Desk Assistant will be responsible for maintaining IT processes and procedures for the 150+-person company.

Primary responsibilities:

• Microsoft 365 Admin Center Administration
• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware and access to other corporate resources.
• Maintain Help Desk Ticket Management System
• Respond to support requests via:
• Over-the-phone support
• Screen sharing or remote control
• Email support
• Live chat support
• Ability to walk end-users through problem-solving process
• Write training standard operating procedures and conduct on demand end-user training
• Oversee orders and maintain...

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

As a Support Specialist, you will play a pivotal role as the first point of contact for our ServeManager software, directly impacting customer satisfaction and success. In this dynamic role, you will collaborate closely with our sales and development...

ValSource Inc is seeking a dedicated Live Chat Agent / Customer Support Specialist to join our vibrant team in a remote position. In this role, you will be the frontline representative of our company, engaging with customers through live chat to address inquiries, troubleshoot issues, and provide exceptional support. Your ability to communicate effectively and empathize with customers will play a vital role in enhancing their experience with our products and services. We value individuals who are passionate about delivering top-notch customer service and who thrive in a fast-paced environment. If you are excited about helping customers and being part of a collaborative remote team, we encourage you to apply.

Responsibilities

• Respond promptly to customer inquiries via live chat, ensuring a high level of service.
• Provide accurate information regarding products and services while addressing customer concerns.
• Troubleshoot technical issues...

Are you looking for a chance to make a difference every day? Would you like to work one-on-one with people who experience developmental disabilities?

If so, UCP Oregon might have the perfect job for you! At UCP, we get to know our clients’ life goals and supports utilizing a person-centered approach. We empower them to develop their self-advocacy abilities because we believe in the power of assisting the folks we serve to make informed and independent choices, develop deeper connections within the community, and achieve personal goals. Our dedicated staff provide exceptional care and services making our person-centered mission worth sharing. In addition, our work culture is progressive, casual, open door, and fun.

We’re currently seeking a “Supported Living Specialist” who will help adults who experience developmental disabilities to live independently in their own houses and apartments. You’ll get to help them make their own...

(This position is remote and open to applicants located in California, Colorado, Arizona, Idaho, Wyoming or Texas)

Company Overview

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

· Veracross SIS is a one-person, one-record school management platform

·...

Staffing Solutions by Global is looking for a proactive and detail-oriented Administrative Support Specialist to enhance our operational efficiency. In this role, you will provide essential administrative assistance to various departments, ensuring smooth day-to-day operations. Your responsibilities will include managing schedules, coordinating meetings, handling correspondence, and assisting with project management tasks. The ideal candidate will be an effective communicator, possess excellent organizational skills, and have the ability to juggle multiple priorities while maintaining a high level of professionalism. This position offers a fantastic opportunity to contribute to a dynamic team while developing your administrative skills in a fast-paced environment.

Responsibilities

• Provide administrative support to management and team members as needed.
• Manage calendars, schedule meetings, and coordinate travel arrangements.
• Prepare and...

Staffing Solutions by Global is excited to announce an opening for a Chat Support Specialist. In this role, you will be the first point of contact for our customers seeking assistance through online chat support. Your primary responsibility will be to provide prompt, courteous, and effective responses to customer inquiries, addressing issues and providing solutions in real-time. We are looking for individuals who possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service. This position offers the opportunity to work in a fast-paced environment and make a meaningful impact by ensuring customer satisfaction with every interaction.

Responsibilities

• Respond to customer inquiries via live chat promptly and professionally.
• Identify and resolve customer issues effectively while maintaining high levels of customer satisfaction.
• Educate customers on product features and support...

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...

Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an exceptional, intelligent, and quality Clinical Support Specialist who will ensure that patient needs are fulfilled by fulfilling timely administrative requests so that the nursing team can focus on their calls and triage!

**Must have high speed internet

**Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence

** Must be willing to work a set 2 week rotation schedule

• Week 1: Wednesday-Friday 4p-10p CST
• Week 2: Monday & Tuesday 4p-10p CST and Saturday & Sunday 12p-8p CST

If this describes you, apply now to join our team!

This is a fantastic opportunity to join a rapidly growing, patient-focused business. We are actively recruiting talented...

Location: United States,Remote (PST Working Hours Required) 

 Salary: Up to $55K base + 10% bonus DOE & Geographic Location

*This position is remote and not eligible for relocation assistance.  All positions must reside within the country listed within this job description.  

 A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a Supply Chain Systems -...

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the...

🚀 Creatunity LLC is seeking a dedicated Sales Support Specialist to join our growing team. In this role, you will be essential in helping our sales team operate smoothly and efficiently, allowing us to maximize our sales performance. You will provide 🗂️ administrative support, assist in 🧠 sales strategy planning, and 📞 communicate with clients to ensure their needs are met.

The ideal candidate will have: 📝 Strong organizational skills,
🔍 Attention to detail, and
💼 A passion for customer service.

This is a fantastic opportunity for someone looking to develop their career in sales and support a vibrant and dynamic team.

Responsibilities

💬 Sales & Customer Service:

• Excellent sales and customer service (internal & external) skills
• Proven negotiation...

The Supported Education and Employment Specialist will professional, quality program services to the clients served by the Compass team. Within the framework of the NAVIGATE model, the role provides Supportive Education and Employment services. Using person centered practices, education, advocacy and side by side assistance in navigating school and employment system, the Supported Education and Employment Specialist helps individuals identify and work towards their goals.  

NAVIGATE is a comprehensive treatment program for people who have experienced a first episode of non-affective psychosis. Treatment is provided by a coordinated specialty care (CSC) team, which helps people work toward personal goals and recovery. The NAVIGATE program helps clients navigate the road to recovery from an episode of 

psychosis, including supporting efforts to function well at home, on the job, at school, and in social situations. 

The NAVIGATE team...

Aesthetix CRM, a premier provider of customer relationship management solutions tailored for the aesthetic and medical spa industries, is looking for a Technical Support & Product Specialist to join our team. In this role, you will be the first line of defense for client inquiries and technical support related to our software platform. You will work closely with internal team members & customers to resolve issues, provide product training, and ensure they are getting the most out of our platform.

Responsibilities

• Act as the primary point of contact for escalated client technical support inquiries, providing timely and effective solutions.
• Diagnose and troubleshoot software issues related to the Aesthetix CRM platform.
• Assist clients and internal team members in navigating the software functionalities and maximizing their use of our tools.
• Collaborate with the development and product management teams to report bugs and...

Pat Rate: $20.36 for full-time weekends, $18.18 for all other shifts

Location: Fully onsite

Are you interested in helping people with mental illness experience success? Would you like to support people in reaching goals and achieving optimal mental, physical, and emotional health? RADIAS Health has part-time and full-time positions (16 - 40 hours per week) in the Residential Support Services program. You'll be working in a home-like setting, supporting adults who have experienced significant barriers in living due to symptoms of mental illness and substance use disorders.

Daily support-related responsibilities include spending time interacting with persons served to socialize and build rapport, assisting individuals in meeting daily needs and ensuring ongoing connections with other community supports. You will be a key part of a person's care team, helping to implement...

Do you have experience working with an EHR system?  Understand the build of it? Like to identify issues and develop solutions?  If so, check out the position details below! 

RADIAS Health is hiring an EHR & Operations Support Specialist. The EHR & Operations Support Specialist contributes as a key member of the RADIAS Health Credible Team and Operations department to provide support for the current electronic health record system and day to day operations tasks. This position interacts with directors, managers, and staff of RADIAS Health along with employees at ReEntry House and Carlson Drake House. The EHR & Operations Support Specialist will also assist in creation of training tools, provide support to the RADIAS Health Training Institute, and participate in new hire orientation and training of the electronic health record system.  

The schedule is Mon-Fri business hours. The position operates under...

CLASSIFICATION: Non-Exempt

TRAVEL REQUIREMENTS: Up to 10%

REMOTE: ANYWHERE, USA

*Majority of work will be done in PST and MST Time Zones

The Ewing Talent Acquisition Support Specialist provides sourcing and administrative support to the hiring managers and Talent Acquisition Team to meet recruiting and organizational goals. This role is responsible for cultivating strong relationships with leadership and hiring managers to understand their hiring needs and cultivating relationships with sourced candidates and applicants to build a talent pool. You will assist with job postings, scheduling interviews, coordinating pre-employment screenings, and maintaining applicant data. The Talent Acquisition Support Specialist will report to the Talent Acquisition Manager.

The role will work on one or many of these tasks simultaneously:

• Assist with job postings on various platforms and manage applicant tracking...

The Peer Support Specialist (PSS) is integral to the Building Communities of Recovery initiative, dedicated to supporting individuals aged 12 and older as they navigate the complexities of the behavioral health system. This role focuses on empowering youth and adults in recovery by providing essential support and resources. The PSS assists clients in accessing community services such as food vouchers, housing, employment services, childcare, and broader social services, tailored to the unique needs of the adolescent and adult populations.

In this dynamic role, the PSS facilitates psycho-educational groups, implements tailored recovery/care plans, and connects individuals to critical support services. Through education and empowerment, the PSS helps clients develop robust, stable recovery support systems, incorporating self-care and self-awareness practices, motivation, coping skills, and the benefits of sustained recovery.

The PSS is committed to offering high-quality,...

Customer Support Specialist – Remote – US  

We are hiring at Alliance Enterprises for an experienced Customer Support Specialist to join our Customer Service team in the US!

The successful candidate will have at least 1+ years of recent customer support experience in a software setting!

Employment Type: Full Time, Salaried Non-Exempt

Experience Entry to Intermediate Level

Salary Range $42,000 - $55,000

Industry Software, Information Technology and Services

This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on...

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking an Associate Support Center Specialist to join our team in Wichita, Kansas. This role acts as the primary point of contact for Emprise Associates relative for areas involving bank processes, procedures, and the technology network.

A successful candidate will have:

• Credibility to provide reliable and accurate information for recommendations
• Exemplary customer service experience
• Strong attention to detail and time management skills
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution and analytical thinking skills
• An understanding of and commitment to our...

Clear Drains LTD is looking for a friendly and customer-focused Customer Support Specialist / Online Chat Representative to join our remote team. As a Customer Support Specialist, you will be the first point of contact for our customers and will assist them with any inquiries or issues they may have through online chat. The ideal candidate is empathetic, solution-oriented, and has excellent communication skills.

Responsibilities

• Interact with customers through online chat to provide assistance and resolve their inquiries or issues
• Identify and escalate complex or unresolved customer issues to the appropriate department
• Provide accurate and up-to-date information to customers regarding products, services, and policies
• Maintain a high level of professionalism and customer satisfaction in every interaction
• Follow predefined processes and guidelines to ensure consistency in customer support
• Manage and prioritize...

We are looking for a Full-Time Peer Support Specialist to join our team in Seaford and Lewes, Delaware. The Peer Support Specialist (PSS) plays a crucial role in the recovery process as individuals attempt to navigate the behavioral health system. The PSS assists in this process by supporting and assisting clients in gaining entitlements and accessing resources within the community such as food vouchers, housing, linkage to employment services, childcare, and social services. The PSS provides guidance and assists clients in overcoming challenges in their recovery journey and facilitates psychoeducation groups, implements recovery/care plans and connects individuals to support services. The PSS educates and empowers individuals by assisting them in developing a strong, stable recovery support system. The PSS does this by assisting individuals with self-care and self-awareness, encouragement and support, teaching coping skills and the positive benefits of long-term recovery. The PSS...

Location: On-site Client Office (US)

Onsite Locations Available: California (Fremont, Menlo Park), Georgia (Atlanta), Colorado (Denver)

This position requires you to be in office, Monday - Friday. (MUST BE ABLE TO WORK IN PST HOURS - EAST COAST CANDIDATES PREFERRED)

Salary: Up to $55K base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at...

SUMMARY: Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team! 

Groundfloor is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve.
• You go above and beyond because you want to, not because you have to.
• You consider yourself a ‘people-person’, because you love helping and connecting with people.
• You believe the details are important and actively listen for them.
• You are authentic, accountable, and persistent.
• You...

Who we are:

We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.

Our innovative work has received several industry awards:

• AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart...

Who we are:

We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.

Our innovative work has received several industry awards:

• AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart...

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America,...