Customer Support Specialist / Online Chat Representative - US Remote

Clear Drains LTD is looking for a friendly and customer-focused Customer Support Specialist / Online Chat Representative to join our remote team. As a Customer Support Specialist, you will be the first point of contact for our customers and will assist them with any inquiries or issues they may have through online chat. The ideal candidate is empathetic, solution-oriented, and has excellent communication skills.

Responsibilities

• Interact with customers through online chat to provide assistance and resolve their inquiries or issues
• Identify and escalate complex or unresolved customer issues to the appropriate department
• Provide accurate and up-to-date information to customers regarding products, services, and policies
• Maintain a high level of professionalism and customer satisfaction in every interaction
• Follow predefined processes and guidelines to ensure consistency in customer support
• Manage and prioritize multiple customer interactions simultaneously
• Collaborate with team members to improve customer support processes and provide feedback for product and service improvements
• Keep accurate records of customer interactions and transactions
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Prior experience in customer support or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and ability to think quickly on your feet
• Empathetic and patient with a customer-focused approach
• Ability to work efficiently and effectively in a remote work environment
• Proficient in computer usage and basic software applications
• Ability to multitask and prioritize tasks
• Detail-oriented with the ability to maintain accurate records
• Ability to work independently and within a team
• Flexible and adaptable to changing business needs
• Availability to work flexible hours, including evenings, weekends, and holidays