Technical Support Specialist, Supply Chain/Infrastructure (US, Remote)

Location: United States,Remote (PST Working Hours Required) 

 Salary: Up to $55K base + 10% bonus DOE & Geographic Location

*This position is remote and not eligible for relocation assistance.  All positions must reside within the country listed within this job description.  

 A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a Supply Chain Systems - Triage Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigating to get relevant information
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner.
• Provide high quality service to all users 
• Time Management skills

Responsibilities: 

• Provide efficient support on product and integration issues that do not require code changes
• Develop test cases and scenarios in order to pinpoint the root cause of product bugs
• Follow detailed processes and workflows to provide world class support to engineering teams
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base
• Immediately responding to tasks in a timely manner, to satisfy SLA's
• Adapt fast to frequent process changes and needs changed per client requests
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on the ground engagement quality with cross-functional partners
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams
• Communicate effectively with IT and business stakeholders in order to improve on the ground engagement with cross-functional partners    

Your Expertise:

• Bachelors degree in Information Technology, IT Infrastructure, Supply Chain Management or equivalent hands-on experience
• 2+ years of task and/or ticketing system experience or equivalent knowledge
• 1+ years of Supply Chain Process knowledge or equivalent hands-on experience
• Working knowledge of following standard operating procedures to execute troubleshooting steps
• Experience operating with SLAs in a client-facing role in a production support environment
• Ability to work on-call schedule on weekdays and occasionally on weekends 

Preferred Qualifications:  

• Significant experienced with supply chain operations and maintenance workflows and automation
• Oracle Fusion hands-on experience

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.