Support Specialist

About the Role:

If you are looking for an exciting opportunity and are someone who enjoys working with customers, are collaborative, have passion, energy, and want to make a tremendous impact, look no further. 

We have a newly created role that will have direct account responsibility for our small to mid-size customers. You’ll be working closely with internal colleagues to support your account base and develop new business opportunities using market intelligence and trends.

What you’ll be doing:

• Daily interaction with customers that are small to mid-size.
• Provide support to sales team (submitting requests to regulatory, quotes, etc.).
• Work closely with customer service to support customer base and advise on any order delay or supply issues.
• Develop key relationships across the organization including R&D, Manufacturing and Procurement.
• Promote FFP products to...

Are you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Support Specialist position at Highlight Health!

Why Highlight Health?

Highlight Health is a mission-driven company that engineers new ways to protect consumer rights and control healthcare costs for employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health does the research to bring them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living:...

Are you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Support Specialist position at Highlight Health!

Why Highlight Health?

Highlight Health is a mission-driven company that engineers new ways to protect consumer rights and control healthcare costs for employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health does the research to bring them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living:...

Overview

We are looking for an IT Support Specialist who can analyze, troubleshoot, and evaluate technology issues in a fast-paced environment with a rapidly growing company. This role will support internal clients and external customers across multiple departments within the company. You will collaborate closely with the Systems Administrator to monitor and maintain computer systems and networks while responding in a timely manner to service issues and requests. The ideal candidate will be self-disciplined, possess excellent problem-solving skills, have an eye for detail, exhibit great communication skills, and a passion for technology.

Key Responsibilities:

·         Provide first-level support for IT issues across all locations.

·         Assist in managing and documenting all...

The Customer Service Sales Support Specialist is responsible for the direct interaction with customers seeking information about our products and services or with customers placing orders to make a purchase. The Customer Service activities include supporting our internal Design & Sales Teams by coordinating with key customer accounts and/or territories independently, quoting pricing to customers, providing product and services information, processing orders, following up on orders and shipping dates, working with outside sales associates, setting up new items, and other customer related activities.  

Requirements

• Associate or Bachelor degree is a plus
• 2+ years customer service experience (inside/outside sales support experience is ideal)

• Candidate should have basic math skills or analytical skills to process orders

• Effective verbal and written communication skills are...

We are looking for a Full-Time Peer Support Specialist to join our team in Seaford, Delaware. The Peer Support Specialist plays a crucial role in the recovery process as individuals attempt to navigate behavioral health systems and recovery resources. Peer Support Specialists educates and empowers individuals by assisting them in developing a strong, stable recovery support system. Some core job responsibilities include conducting support meetings, offer service linkage as specified on the care plan, and responding to residents' emergencies as needed. Ultimately, you will work directly with the residents to assist individuals with self-care and self-awareness, encouragement and support, teaching coping skills and the positive benefits of long-term recovery.

Please note this full-time position is currently for 2nd shift Monday through Friday from 4:00pm to 12:00am

Responsibilities

• Arrange medical appointments, therapy sessions,...

We provide meaningful day services for our clients to be involved in their community so they can try new things, make choices, and do activities and hobbies they enjoy. Imagine spending your day helping people:

• at a sporting event
• play laser tag
• visit local parks
• go bowling or swimming
• volunteer
• eat lunch out

As one of our Direct Support Professional (DSP) Floaters, you offer supports making inclusion and independence possible for our clients to achieve amazing life goals. We are looking for candidates who are comfortable with working a flexible schedule to cover for other staff when they are off.

Typically, the schedule is steady and approximately 7:00 am – 4 pm, Monday – Friday. When covering other areas (Allen, Auglaize, Mercer, Miami, Montgomery, or Shelby county), the hours would be longer due to travel.

Requirements

1. High school diploma/GED or...

We provide meaningful day services for our clients to be involved in their community so they can try new things, make choices, and do activities and hobbies they enjoy. Imagine spending your day helping people:

• at a sporting event
• play laser tag
• visit local parks
• go bowling or swimming
• volunteer
• eat lunch out

As one of our Direct Support Professional (DSP) Floaters, you offer supports making inclusion and independence possible for our clients to achieve amazing life goals. We are looking for candidates who are comfortable with working a flexible schedule to cover for other staff when they are off.

Typically, the schedule is steady and approximately 7:00 am – 4 pm, Monday – Friday. When covering other areas (Allen, Auglaize, Mercer, Miami, Montgomery, or Shelby county), the hours would be longer due to travel.

Requirements

1. High school diploma/GED or...

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an...

Position Summary:

We are a dynamic mobile construction equipment company seeking an Aftermarket Product Support Specialist to join our manufacturing team. In this critical role, you will be responsible for ensuring the highest level of customer satisfaction by handling service calls, managing parts inquiries, and conducting meticulous final quality inspections on cranes. Additionally, you will play a pivotal role in maintaining our commitment to excellence.

If you are passionate about technical solutions, customer satisfaction, and contributing to a high-performing team, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience.

Additional Information:

• Position Type: Exempt, salaried plus aftermarket parts sales commissions
• Location:  Onsite in Sparks, NV facility (relocation allowance...

This is a contract role for a Technical Support Specialist. Must have experience with SCCM-Microsoft System Center Configuration Manager (now MCM-Microsoft Configuration Manager) for imaging machines and CompTIA A+ certification. This is an on-site, six month contract role located in the Albany, New York Metropolitan Area and be available M-F 9-5. Must have excellent attendance and attitude.

Requirements

The Technical Support Specialist will be responsible for providing imaging and deployment of windows 10/11 computers, and setting up new computer work stations. Their will be work stations that need to be broken-down and moved to another location. They will use their analytical skills to identify and resolve any issues, ensuring customer satisfaction. This is a 6 month contract position, with possibility of more after completed.

Qualifications

• Technical Support and Troubleshooting skills
• CompTIA A+...

Aperio Global is seeking a skilled Technical Support Specialists I to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule:

• Sunday through Wednesday, 10:00 pm – 8:30 am (4 days x 10 hours days with 30-minutes for lunch)

• Wednesday through Saturday, 10:00 pm –8:30 am (4 days x 10 hours days with 30-minutes for lunch)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care. 

We are looking for a Customer Support Specialist to join our Customer Support Team. In this role, you will use MealSuite’s food service management applications to support end users via phone, chat, and email. You will feel empowered to use your knowledge of the food service industry and our applications to propel each user to long-term success.

This position is perfect for an energetic person who likes to interact with customers and who is good at managing expectations while having the patience to walk people through a series of steps...

Farm Fertilizers & Seeds, Inc. is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Specialist. In this role, you will have the opportunity to work closely with our valued customers, providing assistance and guidance in their use of herbicide tolerant traits and developing sound agronomic programs for weed control.

As a leading provider of fertilizers and seeds, Farm Fertilizers & Seeds recognizes the importance of these new traits, such as Xtend soybeans and Enlist Soybeans, in enhancing crop productivity. However, we also understand the potential risks associated with the herbicides involved. Our company is committed to communicating our position on the responsible use of these programs and promoting alternative solutions, such as timely residual herbicides and contact herbicides, to effectively control problem weeds.

Joining our team means being part of an organization that prioritizes responsible farming practices...

Work as a Dogtown Associate providing stellar care to our pups and 5-star customer service. The position requires multi-tasking, strong organizational skills, reliability, and, most importantly, a genuine love of dogs. You will be the face of Dogtown as you greet customers and their fur-babies daily. You will be expected to be friendly and outgoing, deeply understand our services and philosophy, properly communicate, and help customers learn, book, and engage with us. You will be our number one fan and expected to share that enthusiasm with our customers.

Upon being hired at Dogtown, we want to give you the tools to launch your career in the animal care industry. You’ll be given the opportunity to choose the path most compatible with your goals and the hands-on experience to secure a bright future in this steadfast industry, along with Pet First Aid Certification. We will be there each step to ensure your success and continue providing our customers the best...

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry. 

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success...

*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024!*

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,200 mental health providers, and in turn over 16,000 patients per week across 11 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Client Relationship Specialist is responsible...

Company Overview and Job Description Summary:

Founded in 2005, Oceania Inc. is a diversified company with business in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania has rapidly grown while expanding our market internationally to over ten countries in North America, Europe, and Asia.

We are seeking a Sales Support Specialist/CSR to join our dynamic team at Oceania International. This position will play a crucial role in supporting our sales team and customer service team ensuring the smooth operation of our e-commerce platform. You will also be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout their journey with our brands. This position requires a proactive and detail-oriented individual with excellent...

Aperio Global is seeking highly skilled Technical Support Specialists II to join our dynamic team in an upcoming program. The ideal candidate will be experienced in deploying VoIP equipment, migrating from the legacy telecommunication platform, replacing end-of-life desktop equipment, and supporting high-visibility projects. Join our team and be a part of this exciting Technology Refresh program that is transforming our telecommunications infrastructure and supporting critical projects. Your technical expertise and dedication will play a vital role in our success.

Shift Schedule: 8:00am – 4:30pm and 8:30am – 5:00pm (with occasional off-hours work)

Travel Requirement: This position will require regular work in Dulles, VA and Crystal City, VA. Reliable transportation to travel between campuses is essential.

Key Responsibilities:

• Install, configure, and troubleshoot VoIP equipment and...

The Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.

Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen owners with food businesses in need of commercial kitchen space.

As a boutique software company founded by Ashley Colpaart in 2015, TFC has been empowering kitchen administrators to be more efficient, so they can spend more time doing what they love–supporting local food entrepreneurs. With our innovative cloud-based management solution, we are the shared-use kitchen industry’s primary technology partner supporting the operation of hundreds of incubator, ghost, and commissary kitchen businesses - and thousands of their food business clients. 

We're a value-driven, profitable, and sustainably growing startup that...

Universal Energy Solutions is currently looking for a detail-oriented and organized Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a crucial role in providing administrative and operational support to our sales team. Your expertise and efficiency will contribute to the overall success of Universal Energy Solutions as we continue to provide innovative energy solutions to our clients.

At Universal Energy Solutions, we value collaboration and efficiency. In this role, you will work closely with our sales team to streamline processes, maintain accurate records, and ensure smooth operations. If you have excellent organizational skills and a passion for supporting sales initiatives, we invite you to apply.

Responsibilities

• Assist with the preparation and maintenance of sales reports, presentations, and proposals.
• Coordinate and schedule sales meetings, appointments, and travel arrangements.
• Create and...

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

To be successful in this role, these skills are key:

• Proficiency in analysis, troubleshooting, and problem...

Job Summary

This is a sales support role designed to enable the sales team to sell more efficiently and effectively by lightening the administrative load for Business Consultants, providing their prospects with live demo support and proactively filling in the gaps in the sales process.

Responsibilities

• Present live demonstrations of Nextep’s technology to prospective clients.
• Review RFP documentation for missing information.
• Work with Business Consultants to obtain missing information.
• Enter RFPs in Salesforce for Business Consultants.
• Submit RFPs to Nextep’s internal underwriting team.
• Work closely with underwriting to understand conditional requirements.
• Work with Business Consultants to obtain additional information to fulfill conditional requirements.
• Prepare proposal documents for Business Consultants.
• Vet and filter all inbound leads/prospects for SDRs.
• Manage and resolve...

Are you ready to reshape the world of video connectivity? Join NDI®, the driving force behind the software-defined visual storytelling revolution. As a global leader, we empower millions of users by making video creation and delivery accessible through innovative technology. We are on the lookout for an exceptional User Education and Support Specialist to join NDI’s Customer Success Team. The NDI team is a high-performing small team united by a desire to change the world of video. Are you ready to join us on this exciting journey? The role We are seeking a thoughtful User Education and Support Specialist to join our Customer Success team. In this role, you will directly support and educate the end users and licensees of NDI technology, ensuring they can effectively use and maximize the benefits of NDI within their specific operational contexts. Your contributions will be critical in enabling users to navigate the complexities of NDI, enhancing their production workflows, and...

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• Healthcare plans, tailored by you, and a supportive employee assistance scheme. 
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via TriNet Mobile App – healthcare,...

Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical application for many eCommerce retailers.

This role is highly technical. We focus on educating and helping users (instead of just closing tickets). We're looking for someone who is very technical but also would prefer to teach and spend time helping users.

We want you to become a pro on our platform and then help users do the same! 😁

You'll be diagnosing technical issues in tasks such as: 

• Reading and understanding API documentation
• Connecting to an FTP server
• Reading CSV (comma-separated) files

Position Details:

...

Samsung SDSA is looking for a passionate, customer focused, team player individual to join our on-site application support team at our Samsung Manufacturing facility in northeast Austin, TX.

This position will be responsible for providing customer technical support for a document management application, responding to the first-level issues submitted by end users, escalating issues to second level support, following up until completion of every task meeting company SLAs, and documentation via a ticketing system.

This position is onsite at the Samsung Austin Semiconductor location to cover the D-night shift: working 12-hour shifts from 7pm to 7am Wednesday-Friday (every other Saturday), and will provide support to the Samsung Austin Semiconductor facility. Employee will be able to enjoy free on-site gym, and on-site cafeteria (with discounted meal prices).

Samsung SDS is the digital arm of the Samsung group and a...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...

The Boxoffice Company is seeking an IT SUPPORT SPECIALIST for our Ridgefield CT office. 

This is a full-time position in our office Monday-Friday. Competitive salary and benefits.  

Responsibilities:

• Manage internet contracts and ensure optimal network performance.
• Maintain firewalls for network security.
• Manage VoIP phone systems and troubleshoot connectivity issues.
• Install, configure, and maintain local computers and peripherals.
• Manage the office alarm system and maintain its functionality.
• Monitor and maintain office surveillance cameras.
• Manage mobile phone contracts and ensure cost-effectiveness.
• Procure computers for remote and in-office employees and provide ongoing support.
• Manage and maintain Domain Name System (DNS) configurations.
...

As an entry level IT Support Specialist at OnLogic, you will be helping to maintain and protect our IT infrastructure in a rapidly expanding global industrial PC company. You will use your creative problem solving skills to come up with quick solutions to address everyday end user problems, reduce company downtime and improve its cyber-security. 

On an average day, you'll...

• Support our company's global network infrastructure
• Support our company’s global servers and applications
• Assist to maintain our company's Cloud services
• Support our company’s global Voice over IP service
• Troubleshoot problems reported by users
• Maintain end user workstations, mobile devices, printers, and peripherals
• Monitor events and incidents to ensure security and performance

The team you will be joining: 

Our IT team touches every aspect of our business and each of our day to day lives...