Ecommerce Support Specialist

Ecommerce Support Specialist

Industry: Importing, distribution, and ecommerce

Location: Headquarters in Tallahassee, FL

Schedule: Generally 8:00am - 5:00pm Eastern Time with some flexibility

Compensation: Pay commensurate with experience + a full benefit package (see below for details)

Summary of Qualifications:

• A High School diploma or equivalent; additional education in Business Administration or related field a plus
• Prior experience in ecommerce or customer service roles preferred
• Excellent communication and interpersonal skills

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About us: Golden Lighting, a nationally recognized brand, is a growing company of about 35+ employees specializing in the design and manufacture of residential lighting products. We are a privately held company (not a publicly traded one), which means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value of outside investors. We are also not a start-up company that could close shop if the next round of venture capital doesn't come through. One of our core values is being innovative within our industry, and we are constantly researching new product trends, more streamlined ways of operating, and new technologies to develop. As we continue to expand our operation, we find ourselves needing to add to our ecommerce team.

About the position: The Ecommerce Support Specialist supports Ecommerce Account and Marketplace Manager in managing various ecommerce channels. They assist in maintaining dealer portals, handling non-connected ecommerce orders, and enforcing MAP policy.

We think you'll be a good fit for the role if you are:

• Proficient in basic computer skills and data entry.
• Able to multi-task and prioritize tasks effectively.
• An excellent collaborator with ability to work cross-functionally with others on our team.

If this sounds like you, please read on!
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Essential Tasks of the Ecommerce Support Specialist:

• Ecommerce Portal/Site Management
• Handle customer inquiries and requests efficiently
• Oversee daily order management, ensuring accuracy and timeliness
• Manage returns and facilitate the review process effectively.

• Transaction Troubleshooting

• Assist in troubleshooting EDI issues to ensure seamless order processing.
• Manage order entry and tracking updates to maintain smooth operations.
• Conduct audits to ensure accuracy and integrity of invoicing/credit processes.
• Data and Order Entry
• Handles orders from non-connected ecommerce platforms.
• Assists with other data entry ecommerce tasks.
• MAP Enforcement
• Assist in enforcing Minimum Advertised Price (MAP) policies across ecommerce channels.
• Ecommerce Team Support
• Support Ecommerce Team with adhoc tasks and projects to support sales

Requirements

This job might be for you if you have:

• High School diploma or equivalent; additional education in Business Administration or related field is a plus. 
• Prior experience in ecommerce or customer service roles preferred but not required. 
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills. 
• Ability to multi-task and prioritize tasks effectively.
• Proficiency in basic computer skills and data entry.
• Eagerness to learn and contribute to a dynamic team environment.
• Can successfully pass a background check and drug screening. 

Benefits

Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and professional growth
• Competitive annual salary that is commensurate with experience (salary expectations will be discussed very early in the application process)
• 90% employer-paid health, dental, and vision insurance (available first of the month after 60 days of FT employment, family plans are available too)
• 100% employer-paid life insurance (up to $50,000, with the option to purchase additional coverage)
• Matching contributions to a 401k retirement account (4% match, available first of the month after 90 days of FT employment)
• Paid holidays and vacation day accrual which begins immediately
• Numerous off-site and team-building activities

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If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.