EHR Client Support Specialist

ContinuumCloud is seeking a qualified Client Support Specialist to join our EHR Client Services team. We are seeking a bright, detail-oriented and highly motivated individual who thrives in a fast‐paced environment. To be successful in this role, you should be an excellent communicator who is adaptable and able to earn our client’s trust. In this position, you will often be the only person our clients interact with and ultimately, you will help establish our reputation as a company that provides excellent client service.

Salary is just one component of ContinuumCloud's total compensation package for employees. Your total rewards package at ContinuumCloud will include top-notch medical, dental and vision coverage, student loan reimbursement, a Flexible PTO policy, and many other benefits.

ContinuumCloud's salary range for this position

$45,000-$55,000

How you’ll make an impact:

• Review incoming client service requests, prioritize and assign to appropriate resources, as needed, and follow request through to resolution.
• Document and track time related to each service request and time spent with clients in Salesforce support ticketing system.
• Respond to and resolve client service requests in a timely manner and in accordance with ContinuumCloud’s established support process.
• Responsible for initial review, discovery and prioritization of all service request tickets.

• With appropriate training, be able to review, diagnose, and identify possible solutions prior to assignment to other ContinuumCloud resources.
• Conduct phone support calls and web meetings, training, and demonstrations with clients as needed.
• Monitor and report service requests for similarities and patterns that may point to a problem within a specific software feature/function

• Learn and maintain awareness of all updates and enhancements to software.
• In a professional and timely manner, communicate and update customer on the status and resolution of all customer service requests.
• Notify Manager of any roadblocks preventing a timely or satisfactory resolution of a customer issue.

• Assist clients with accessing available support and training resources.

Requirements

What you bring to the role:

• Ability to travel up to 5%
• Track record of providing exceptional client experience, ideally with Electronic Health Records software clients
• Experience in medical billing or related area of focus required
• Excellent written and oral communications skills
• Excellent organizational skills, detail oriented, ability to work on multiple tasks/projects simultaneously

• Strong interpersonal and client‐facing skills
• Excellent analytical, trouble‐shooting, and problem‐solving skills
• Intermediate computing skills including experience with Microsoft Office, Salesforce, and Webinar products
• Self‐motivated and, alongside ContinuumCloud‐provided training, must be able to learn independently
• Bachelor's degree or equivalent experience/training

Benefits

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, and an HR & Payroll system, powered by DATIS HR Cloud. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

Benefits and Advantages:

We care about the health and well-being of our team. We provide a comprehensive benefits package including: 

• 100% employer-paid medical insurance 
• 401k plan with company match
• Company-funded Life, AD&D, and Disability Insurances 
• Student Loan reimbursement

• Company-sponsored training and certification programs
• Open PTO program
• Company holidays including New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Day and, 2 Floating Holidays 
• Parental Leave
• Perks in our offices include paid parking, an on-site gym, catered lunches, and healthy snacks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.