Client support specialist

As a Client Support Specialist at Jammer Door, you will play a key role in providing exceptional customer service and support to our clients. You will be responsible for addressing client inquiries, troubleshooting issues, and ensuring client satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries and support requests

• Respond to client inquiries in a timely and professional manner

• Troubleshoot and resolve client issues, escalating to appropriate teams when necessary

• Maintain accurate and detailed records of client interactions and resolutions

• Collaborate with internal teams to address client needs and ensure client satisfaction

• Identify opportunities to improve client support processes and procedures

• Stay up-to-date on product knowledge and industry trends

• Provide feedback to product teams based on client feedback and needs

Qualifications and Requirements:

• High school diploma or equivalent; bachelor's degree preferred

• Proven experience in customer service or client support role

• Excellent communication and interpersonal skills

• Strong problem-solving and critical-thinking abilities

• Ability to work well in a team-oriented and fast-paced environment

• Proficient in using customer support software and tools

• Detail-oriented with strong organizational skills

Requirements

Responsibilities:

• Serve as primary point of contact for client inquiries

• Respond to client inquiries in a timely manner

• Resolve client issues and escalate when necessary

• Maintain detailed records of client interactions

• Collaborate with internal teams to address client needs

• Identify opportunities to improve support processes

• Stay up-to-date on product knowledge and industry trends

• Provide feedback to product teams based on client needs

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred

• Proven customer service or client support experience

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Proficient in customer support software and tools

• Detail-oriented with strong organizational skills

Benefits

-Job Type: Full Time and Salary: $30-45 /hour

-401K

-Opportunity for overtime

-Vacation Time

-Paid Holidays

-Paid time off