Sales Support Specialist
Tech Firefly
Austin, texas
As a Sales Support Specialist, you'll collaborate closely with key stakeholders in sales operation, including Sellers, Go-to-Market, Product Management, Engineering, and Global Product Leads. Your role will focus on delivering exceptional tool support and vendor enablement. This includes training, documentation, quality assurance, process optimization, and identifying opportunities to enhance our processes, products, and vendor program. You'll empower our team and agents with the necessary knowledge, skills, and processes to provide world-class support to our Sellers.
Pay: $25+/hour based on experience
Must work 5 days per week on-site in office (Austin, TX)
- Subject matter expert to seller anchor tools and processes pertaining to buyside sellers and cross functional partners, includes creating and maintaining training resources and updating workflows.
- Core responsibility is technical troubleshooting; addressing sellers inquires across...