Sales Support (Order Management) Specialist

TP-Link Systems Inc. is currently seeking a Sales Support Specialist for our Chino Hills, CA. location.

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. 

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. 

Requirements

As a Sales Support Specialist at TP-Link, you will assist the sales team with entering data into a proprietary database and processing orders in order to support the sales team, providing information internally and to customers regarding pricing, product information, shipping and orders, and researching and resolving any issues that come up.

What your future looks like:

• PO Processing/Order Processing
• Ensure delivery of excellent customer service through timely and accurate processing of orders
• Communicate and coordinate with other departments to resolve inquiries
• Building and maintain customer loyalty by providing prompt, friendly service
• Support the sales team in a variety of administrative tasks as required
• Provide support in other areas in order to support the company’s success
• Generating tracking#/Packing list/Invoices
• Tracking shipments
• Refund/credit back customers
• Manage disputes and light claims

What you’ll bring to the table:

• Certificate from college or technical school or at least one year of related experience or an equivalent combination of education and experience.
• Experience with EDI (Electronic Data Interchange)
• Data Entry and Typing by Touch
• Proficient in Microsoft Excel, (experience using formulas is a plus)
• Experience working with major retailers are a plus
• Ability to speak and write clearly and accurately
• Knowledge of customer service principles and practices
• Excellent organizational and multi-tasking capabilities
• The ability to apply general rules to specific problems to produce answers that make sense

Benefits

Salary $23-25/hr

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Over four weeks of PTO per year
• Bi-annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.