Manager of Customer Success

Job Title: Senior Customer Success Manager

Location: Remote. Central or Eastern Time Zone preferred as the incumbent of this role will be responsible for supporting both domestic and international customers.

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer. Being a small business, it is all hands-on deck. Our close-knit team is looking for an individual that is motivated, driven, and ready to fill numerous needs throughout the organization as we continue to grow. Our company culture is something we value and will continue to prioritize throughout our growth. Kaseware invests in our employees and we want teammates who are in for the long haul! 

Kaseware’s team offers a wide range of...

Vasion is looking for a Manager of Customer Success that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A Manager of Customer Success is responsible for managing and supporting a team dedicated to customer renewals, achieving customer outcomes, and driving retention goals. As a Manager of Customer Success, you will regularly connect with your team as well as partner cross-functionally with Account Managers to provide support and ensure a seamless and exceptional customer experience.

Primary Responsibilities

• Lead, coach, and develop a highly effective and...

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design,...

As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

As our new Customer Success Manager you will:

• Develop and maintain strong relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Collaborate closely with the Account Director to understand and align with the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver product training sessions and webinars to customers to ensure they are utilizing our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any...

Nedelcu & Company, a leading management consulting firm specializing in executive search and leadership consulting, is seeking a highly motivated and dynamic Customer Success Manager to join our team. With a strong focus on delivering exceptional executive search and leadership consultancy services, we strive to exceed client expectations and contribute to their success.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving customer loyalty. You will serve as the primary point of contact for clients, working closely with them to understand their needs, address concerns, and promote the value of our services.

In addition, you will collaborate with internal teams to coordinate the onboarding process, provide training, and effectively communicate client feedback. Your strong interpersonal skills, business acumen, and customer-centric mindset will be key to your...

Customer Success Manager

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, 

We want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

We are looking for a Customer Success Manager to join our growing CS team. The Customer Success Manager will be a key member of our overall team, reporting to the Director of Customer Success. You will be responsible for increasing your accounts’ user engagement and facilitating product adoption. You will be responsible for identifying and...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and...

Who We Are: 

CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.

CRIO’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won close to 50% of the emerging class of enterprise-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, all with little to no serious outbound sales or marketing.

In 2022, CRIO released its Reviewer product, a separate application that allows third...

Customer Success Manager, US Remote

Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE middleware solutions with wrap-around applications. This means we can provide solutions ranging from big international brands to small regional chains so everyone can undergo true digital transformation. We are proud to have become partners with some of hospitality's best brands such as CitizenM, Loews, and Mandarin Oriental Hotel Group

At Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship. This role focuses on building strong partnerships, driving value through project delivery, resulting in positive outcomes and a high customer retention...

Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships.

Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the port to the warehouse is still a complex process with constantly changing requirements, unexpected events, and a multitude of factors to consider.The right person for this role will be extremely fastidious and organized, and a natural project manager.

As a manager, you’ll be in charge of handling our key accounts and running the internal operations of our service. You’ll be interfacing with all size of customers, ensuring that the transportation of cargo is on time and up to our customers’ expectations.

Requirements

What you will do

• Lifecycle account management (both...

Sr. Customer Success Manager
Onsite | St. Paul, MN

BetterYou is a Healthy Habits Companion on a mission to help you achieve your goals. To date we’ve helped thousands of people get an extra 30 minutes of sleep each night, improve their talk time with friends by 10 minutes each day, or get another workout every week. ​​From great products to long-lasting companies, we believe that nothing great is made alone—come build with us!

The Customer Success team touches every piece of the customer experience, from new business interactions to renewals, connecting the dots from contracting through product delivery and beyond. As BetterYou continues to build new products and offerings we also have a need for an experienced Senior Customer Success Manager. As the Senior Customer Success Manager you will focus on building and guiding our large, multi-location customer through a comprehensive BetterYou wellness strategy. As their Sr CSM you will be responsible for...

About the Job

Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply – no fuss, no hassle. That's what we're all about.

We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.

Your Mission:

• Dive deep into understanding our customers' needs and help them achieve their business objectives.
• Become an expert in our product and guide customers to maximize its value.
• Collaborate with the Head of Customer Success and our CEO to...

• Remote or hybrid position (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY)
• Large equity stake + competitive salary + benefits
• 4th CS hire, will work directly with the VP to build the CS function from the ground up
• Full-cycle customer success from onboarding, implementation, support, expansion, and retention
• Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years

Requirements

Who We’re Looking For

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
• You are passionate about evangelizing the customer marketing/product marketing space
• You are empathetic and highly driven to make customers successful
• You understand how customer pain...

BrightOrder is seeking a dynamic and experienced  Customer Success Manager  to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients,  sales and product teams in ensuring customer success. This role requires strong leadership skills, a deep understanding of customer needs in the technology industry, a high level of curiosity,  and a strong desire to grow within our organization. 

Who are we?

BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability. The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets. 

We are a dynamic and forward thinking company that is...

About Ohalo

Ohalo is a fully remote company founded in 2017 to create order out of data chaos. Our Data X-Ray is a market leading data discovery and classification tool, enabling our clients to keep their data protected using generative AI, natural language processing, and machine learning. We’re also exploring product offerings in the enterprise LLM space.  

You'll be helping to protect the data rights of millions of our clients' customers as the newest member of our talented team. 

To find out more about working at Ohalo and our values, please visit https://www.ohalo.co/about 

Location:  Remote, North America (US East Coast time zone is preferred but not a deal breaker if you are located elsewhere)

Reporting line:  Head of Go to Market team

Travel requirement:  From time to time you will need to travel to customer sites as required by...

The Customer Success Manager is responsible for the execution of Customer Success Management services across multiple Omilia Customers in order to ensure their well-being and successful journey with Omilia. During these Customer engagements, the CSM will be responsible for the collaboration with multiple functional teams within Omilia and any Partners involved, in order to bring the right people or people's knowledge in front of the customer at the right time and become their Trusted Advisor.

As a Customer Success Manager (CSM) at Omilia your goal in summary is to develop and maintain business relationships with our customers focused on achieving progressive business outcomes aligned with their Customer Experience (CX) vision. This work includes providing strategic recommendations, and orchestrations, and ensuring the adoption of the right strategies, products, and services are aligned to their digital journey. Also, you'll work cross-functionally with...

Company Overview:

At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.

Job Description:

We are seeking a proactive and passionate Customer Success Manager to join our dynamic team. In this role, you will be pivotal in building and maintaining strong relationships with our customers, ensuring they receive outstanding support and achieve maximum value from our products.

Responsibilities:

• Develop customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Provide detailed onboarding and training to...

WHAT WE DO

We are on a mission to empower the world to invest fearlessly.

Nitrogen is the client engagement platform for wealth management firms. Our platform helps firms grow their assets, increase client satisfaction and protect their business. We believe that people should have access to objective and easy-to-understand information as it relates to investing and their own financial futures. The wealth management firms we partner with do exactly that.

WHAT WE ARE ALL ABOUT

Nitrogen is defined by growth. We are a fast-paced, ever-evolving team that loves being at the forefront of technological innovation in the investing space. The work we do takes creative problem solving and a can-do attitude. Every member of our team is a critical player who takes accountability for their work and stewards it with excellence. As a company, we value each other by creating space for everyone to be heard and well supported. We...

Company Background

• eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
• Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
• eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

Customer Success Project Manager

• As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on...

Aristotle is seeking a Customer Success Manager (CSM) to join an established campaign team supporting our fundraising and compliance software product, Campaign Manager.  The ideal candidate will be a clear communicator who enjoys building strong client relationships with customers from all different backgrounds.  The CSM serves a critical role at Aristotle starting at the point of sale, leading technical demonstrations, helping the client assemble and review data for onboarding, verifying onboarding completion, setting up trainings, and continuing to ensure customers are achieving high-value results.  This role acts as the customer’s trusted advisor providing a voice, support, guidance, and knowledge resource that will facilitate the achievement of their objectives using Aristotle’s products and services.  CSM will play a fundamental part in sales, onboarding, support and creating long-term, trusting relationships with our customers. 

Pluses for...

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Enterprise Account Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

About Sidetrade and its amazing Customer Success team

Sidetrade is a fast-growing international software company that...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Hey, we're Sparta Commodities!   

We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.   

We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.  

Duties: 

• Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores. 
• Manage the full customer success lifecycle, including...

Feefo helps both consumers and businesses make the right decisions.  

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn....

Are you passionate about providing exceptional service and building strong customer relationships? If so, Echo Lake Country Club is looking for an engaging Customer Success Manager to join our team.

At Echo Lake Country Club, we take pride in providing our members with an unforgettable experience. As a Customer Success Manager, your primary responsibility will be to ensure our members are fully satisfied with their membership and to help them make the most of our offerings.

You will serve as the main point of contact for our members, building and maintaining strong relationships with them. You will proactively reach out to understand their needs, provide personalized support, and offer guidance on how to best utilize our club amenities and services.

We are looking for a motivated and personable individual who is committed to delivering top-notch customer service. You should be a great listener and communicator, capable of understanding and addressing our members'...

Join a Growing Technology Team and an Awesome Customer Community!

Do you...

• Love leading a team dynamic technical customer support professionals?
• Feel a sense of pride when your customers are successful using your software?
• Enjoy simplifying complex concepts?
• Love being hands-on with software, even if you're not programming it?
• Excel at planning your day, tracking your work, and delivering on your promises?

If you are motivated by managing a diverse team, delighting customers and being a leader of a dedicated team, we want to talk to you!

About the Role

We are a fast-growing technology firm based in Arlington, VA, and we are on the hunt for a driven Manager for our Customer Success Team. In this role, you will manage a team of technical support professionals, ensuring unparalleled support for our product users. You’ll not only master LearningBuilder, but you’ll foster collaboration across...

About Us

SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked  #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.

Position Details

The primary purpose of the Customer Success Manager role at SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and...

We are seeking a Customer Success Manager for Enterprise to join our remote team. As a Customer Success Manager for Enterprise, you will be responsible for ensuring the success and satisfaction of our enterprise customers. You will serve as the main point of contact for our enterprise clients, understanding their infrastructure, business needs, and goals. Your role will involve building and maintaining strong relationships with customers, providing technical guidance and support, and identifying upsell opportunities. You will work closely with various internal teams, including sales, marketing, and product management, to ensure the best customer experience and maximize customer outcomes.

Cloudlinux is a leading provider of Linux infrastructure and security products, focused on delivering high-quality solutions that help organizations increase operational efficiency. As a remote-first company, we value collaboration, innovation, and employee well-being. Join us and be part of...

We are looking for a proactive and dedicated Customer Success Manager to join the Redefining Strength team! In this role, your focus is creating the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

Responsibilities:

• Handle all aspects of customer onboarding, including documentation and process enhancements, to ensure a smooth start to their...

CallMiner is searching for a skilled Customer Success Manager to join our success team.

Customer Success Managers are driven by the pursuit of business value for their customers. They

are responsible for ensuring speed to value and expertly coaching their customers through the

Conversation Intelligence maturity curve. They’re accountable to balance & prioritize the

tactical & strategic customer needs to ensure healthy GRR & Net$Ret forecasts & results.

Primary Responsibilities

• Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.
• Responsible to retain & grow a book of business more than $2.0Mil.
• Know your customer. Learn each customer's business processes and KPIs to determine how conversation analytics can be used to improve them.
• Collaborate and assist customer program team to identify, plan and...