Customer Success Manager

Student Adventures is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with our clients to understand their needs, provide solutions, and build strong relationships. In this role, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support throughout their journey with Student Adventures.

At Student Adventures, we are a family-owned business dedicated to providing educational travel experiences for students. Our goal is to create exceptional educational experiences that also give students memories to last a lifetime. We believe that affordable prices and quality service go hand in hand, and we are committed to both. With our travel experts' decades of experience, we offer tours to every major US destination, from one-day trips to multi-day tours to great American cities. We handle all the details, ensuring a seamless experience for both educators and students. Join our team and be part of an organization that is passionate about enriching the lives and education of students.

Responsibilities

• Act as the primary point of contact for assigned customers, building strong relationships and understanding their needs
• Proactively engage with customers to ensure their success and satisfaction
• Provide support and guidance to customers, answering questions and resolving any issues
• Collaborate with cross-functional teams to deliver solutions that meet customer needs
• Monitor customer usage and identify opportunities for upselling and expansion
• Conduct regular check-ins and business reviews with customers to assess their satisfaction and uncover new opportunities
• Stay up-to-date with industry trends and best practices to continuously improve customer success strategies

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• Prior experience in customer success, account management, or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to build strong relationships and establish trust with customers
• Experience in the travel or education industry is a plus
• Proficient in CRM software and customer support platforms
• Exceptional organizational and time management skills
• Ability to work effectively both independently and as part of a team

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Free Food & Snacks
• Wellness Resources