Customer Success Manager

Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products. 

Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We’re headquartered in Los Angeles and are looking to grow our team with a Customer Success Manager. So, if you're technical and love helping customers be successful, then Duro is your next stop.

What You’ll Do

• Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams.
• Handle technical questions and objections, providing solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.
• Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve.
• Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro’s solution.
• Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can better serve our customers.

Requirements

• 5+ years of experience in a consultative customer facing role (account management, customer success management, sales engineer, etc.), preferably in a startup environment.
• Prior experience working with PLM, CAD, PDM, and/or ERP systems, including expertise in software integration.
• Demonstrated success in driving customer satisfaction, retention, and expansion.
• Ability to build rapport and establish trust with customers.
• Analytical mindset and ability to interpret customer data to drive insights and action.
• Passion for technology, innovation, and delivering exceptional customer experiences.

Benefits

• Working at a high-growth VC-backed startup where work-life balance is important
• Flexible working location: we’re a hybrid team, so you have the option to work from home and/or work out of our office in Los Angeles or New York
• Competitive compensation package
• Covered Medical, Dental, and Vision benefits
• 401K program
• Unlimited PTO

If you are a talented and experienced CSM who is looking to join a fast-growing startup, we encourage you to apply!