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Customer Success Manager

Duro

Los Angeles, california


Job Details

Full-time

6/10/2024


Full Job Description

Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products. 

Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We’re headquartered in Los Angeles and are looking to grow our team with a Customer Success Manager. So, if you're technical and love helping customers be successful, then Duro is your next stop.

What You’ll Do

  • Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams.
  • Handle technical questions and objections, providing solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.
  • Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve.
  • Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro’s solution.
  • Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can better serve our customers.

Requirements

  • 5+ years of experience in a consultative customer facing role (account management, customer success management, sales engineer, etc.), preferably in a startup environment.
  • Prior experience working with PLM, CAD, PDM, and/or ERP systems, including expertise in software integration.
  • Demonstrated success in driving customer satisfaction, retention, and expansion.
  • Ability to build rapport and establish trust with customers.
  • Analytical mindset and ability to interpret customer data to drive insights and action.
  • Passion for technology, innovation, and delivering exceptional customer experiences.

Benefits

  • Working at a high-growth VC-backed startup where work-life balance is important
  • Flexible working location: we’re a hybrid team, so you have the option to work from home and/or work out of our office in Los Angeles or New York
  • Competitive compensation package
  • Covered Medical, Dental, and Vision benefits
  • 401K program
  • Unlimited PTO

If you are a talented and experienced CSM who is looking to join a fast-growing startup, we encourage you to apply!

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