Account Manager
Crayon
Boston, massachusetts
Crayon is seeking a dynamic and motivated Account Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and drive renewals and expansion within our customer base. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving overall customer value. This role will report to the VP of Customer Success.
Responsibilities:
- Drive the renewal process for existing accounts and identify opportunities for account expansion.
- Build and maintain strong, long-lasting customer relationships. Act as a main point of contact between the company and its clients.
- Work closely with customers to understand their needs and goals, and articulate the value proposition of our products or services to meet those requirements.
- Collaborate with internal teams to ensure customer success and satisfaction....