Service Manager of Hospitality, Palm Beach

About Atria:

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

The Assistant Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments.

ESSENTIAL FUNCTIONS:

• Assisting in management and execution of curated hospitality moments
• Leadership, training, hiring, scheduling and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in department meetings
• Maintain and train team in high standards of food, service, health and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budget
• Maintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and quality
• Managing hospitality teams hourly payroll and overtime within budget
• Daily management of hospitality service flow for Atria’s members & reorganization of room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.
• Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness center

QUALIFICATIONS:

• Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.
• Excellent interpersonal and communication skills
• Keen attention to detail and the ability to provide personalized service to each member
• Calm, even-keeled leader who has experience managing teams 
• A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s members
• Must be financially accountable
• Operate with speed and grace in high pressure scenarios

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the job. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements

REQUIREMENTS

• College Degree preferred

• 2+ years in hospitality operations experience
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top tier food and beverage operations

Atria requires all employees conducting in person work at its offices to be fully vaccinated against COVID-19 and submit proof of vaccination before their start date. If you are unable to be vaccinated for medical or protected religious reasons, you can seek a reasonable accommodation.

Benefits

Benefits

At Atria, we are proud to offer each full time employee of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria
• Time to give back and make an impact in underserved communities

Atria is proud to be an equal opportunity employer.  We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.  Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.