Assistant Property and Staff Manager

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

Position is responsible for assisting the Property Manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. Additionally, Resident Advocates at Palmer Court will report to the Palmer Court Property and Staff Manager.

The position includes responsibility for ensuring all traffic, prospect, leasing, renewal and revenue data is correctly tracked in the property software, and producing daily, weekly and monthly activity and operating reports and that resident files are correctly maintained. Position also works with the property manager to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.

*If you physically are not able to do these tasks, we will make reasonable accommodations, so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time.

Job title

Assistant Property and Staff Manager

Reports to

Property Manager

Position Status

Full Time

Salary Range

Grade 9, $24.25

Job Location

Magnolia

EEO Class

Mid Level Officials and Manager

FLSA Status

Exempt

Shift

Mon – Fri, 40 hours

1.       Supervise all Resident Advocates at Magnolia, including scheduling, performance plans, merit increases, hiring, discipline and terminations.

Building Security Responsibilities:

• Manage cameras, review tapes, ensure staff are doing camera rounds, know and understand how cameras work to utilize full potential in recording activity. Make copies as necessary for police or attorneys.
• Maintain security at all entrances, doors and gates onto the property.  Report any maintenance problems to maintenance staff and advise property manager.
• Maintain visitor and guest logs: Ensure resident visitor files have current resident information and emergency contact information.  Review to ensure procedures are followed.
• Common area security:  Do rounds in courtyard, common areas and hallways, ensure doors are open/closed/locked as required.  Monitor activities such as community meetings, resident activities and functions. 
• Parking lot security:  Work with staff, police and security to maintain a clean and safe property, ensure tenants are following rules about parking and outside activities, including trespass notices and parking enforcement.
• Manage amenities:  Computer lab keys, exercise rooms, community building, barbecue grills parking spot stickers, enforcement for unauthorized vehicles, gate remotes, etc.
• Oversee Resident sign ups at desk, computer lab keys, exercise rooms, parking spot stickers, gate remotes, etc.

2.       Work with property manager and other members of the property team to create a safe and participatory “Housing First” environment, and to adhere to budgeted cost parameters.

3.       Work with office staff to insure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software system

4.       Follow Rent Collection Policy.  Make daily deposits of all receipts.

5.       Handle preparation of all resident notices, including monthly newsletters, resident activity notices, late payment notices and eviction notices.

6.       Produce weekly and monthly property activity reports, including keeping a daily log of activity at the property.

7.       Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive manner.  

8.       Assist Property Manager in maintaining Resident files for accuracy and compliance with Tax Credit Program and HUD Section 8 Regulations

9.       Prepare balance statements and notices for non-payment of rent and other violations.  Coordinate with property manager the status of client accounts.

10.   Assist Property Manager with the eviction and rent process.

11.   Work with Property Manager to hire, train, and develop on-site employees according to company policy and procedure, and with counseling and reviewing employees as necessary. Also assist property manager in developing an effective, proactive team that works together to achieve property objectives. 

12.   Work with property manager and maintenance team to insure apartment units, common areas and grounds are maintained according to Tax Credit and HUD required housing quality standards.

13.   As required, inspect units, common areas and property to insure adherence to property standards.

14.   Show and lease rent by the week apartments.  Review lease paperwork with residents and explain property rules and regulations.  Ensure all lease paperwork is completed correctly and has been approved by the property manager

15.   Work with property manager and maintenance staff to schedule make-ready work and ensures apartments units are available for scheduled move-ins.

16.   Work with property manager to insure adherence to company safety standards, policies and procedures.  Work with property manager to ensure that all unit condition inspections, Tax Credit or HUD inspections are completed as required.

17.   Take service requests from residents and work with property team to ensure adherence to customer service standards. 

18.   Work with on-site staff to ensure that resident issues are resolved in a timely fashion as is follow up on the situation.

19.   Maintain good relations with residents.

20.   Assist property manager with scheduling, organizing and hosting resident functions.

 *Other duties as assigned.

Requirements

Education and Experience

• High school diploma or GED required
• Minimum one year of supervisory experience required
• Three years’ experience in property management preferred
• Two years accounting experience, accounts receivable and payable preferred
• Tax Credit Compliance certification preferred

Skills and Requirements

1. Interpersonal skills that effectively motivate and inspire others
2. Ability to lead change and innovation
3. Ability to create a dynamic and inspiring team environment with an open communication culture
4. Must be comfortable in a leadership capacity
5. Ability to use Microsoft Word and Excel, and property management software
6. Experience in developing and maintaining liaisons with various agencies and programs, and working collaboratively with other Housing agencies and related entities preferred
7. Knowledge of Low-Income Housing Tax Credit (LIHTC) program rules and regulations, U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities
8. Ability to work well with diverse populations
9. Ability to work in a collaborative management setting
10. Excellent administrative, organizational, attention to detail and customer service skills
11. Effective problem-solving skills
12. Flexibility in regards to demands of the job and schedule
13. Ability to respond effectively in stressful situations
14. Ability to work independently and make sound decisions with confidence
15. Excellent communication skills, both written and verbal
16. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.
17. Familiarity with the Housing First philosophy.
18. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
19. Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 25 pounds
• Ability to meet physical demands required during a property inspection (i.e. walking, bending, climbing, and lifting)
• Ability to sit, stand or walk for an hour at a time

The Road Home is an Equal Opportunity Employer Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
  Come be part of the solution.
  We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!