Bilingual Customer Service Representative I
Datamark, Inc.
El Paso, texas
DATAMARK, Inc. is currently hiring for the position of Customer Service Representative I. This position is onsite in El Paso, Texas.
In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Customer Service Bilingual Representative I will, at all times, strive to provide a positive customer experience and ensure customer satisfaction in the call center. Pay rate is $14.00 hourly for this role.
Responsibilities
- Answer incoming customer calls and emails in a professional and courteous manner in the call center
- Provide efficient and accurate assistance to customers, addressing their inquiries, concerns, or requests
- Document all customer...