Customer Service Representative

We are looking for a pleasant Customer Service Representative to undertake all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.

Responsibilities

• Greet guests and welcome them into the office
• Answer questions, address complaints and give suitable information
• Answer all incoming calls and redirect them or keep and distribute messages
• Check, sort and forward e-mails
• Process daily invoicing and credits
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Take up other duties as assigned (travel arrangements, appointment schedules etc.)

Requirements

• Proven experience as customer service representative or relevant position
• Familiarity with the use office machines (e.g. fax, printer etc.)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Excellent knowledge of MS Office (especially Outlook and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Good problem-solving skills
• Fluency in English; Ability to speak Spanish a plus

Benefits

• Bonuses
• Medical/Health Insurance Plan
• Sick Leave
• Vacation Leave