Call Center/ Customer Service Representative - REMOTE USA BASED

Healing Hands Pediatrics is looking for an enthusiastic and dedicated Call Center/Customer Service Representative to join our dynamic team. In this pivotal role, you will be the first point of contact for our patients and their families, providing exceptional service and support as they navigate their healthcare experience with us. You will handle incoming calls, address inquiries, schedule appointments, and assist with patient registration while ensuring that every interaction reflects our commitment to compassionate care. The ideal candidate will possess a friendly demeanor, excellent communication skills, and the ability to manage multiple tasks efficiently. You will play a crucial role in creating a positive and welcoming environment for families, ensuring their needs are met with professionalism and empathy. Join us at Healing Hands Pediatrics, where we prioritize exceptional service and support to ensure every child's health journey is a pleasant one.

Responsibilities

• Answer incoming calls promptly and professionally, addressing patient inquiries with care.
• Schedule appointments and update patient records in our management system accurately.
• Provide information about our services, policies, and procedures to patients and their families.
• Assist with resolving issues or concerns by listening empathetically and providing appropriate solutions.
• Coordinate with medical staff to ensure seamless communication regarding patient care.
• Maintain confidentiality and comply with HIPAA regulations in all interactions.
• Participate in training sessions to improve customer service techniques and knowledge of pediatric care.

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Previous experience in a call center or customer service role, preferably in a healthcare setting.
• Strong verbal communication skills and the ability to communicate effectively with a diverse clientele.
• Proficient in using computer systems and managing multiple software applications.
• Strong problem-solving skills and the ability to handle stressful situations with professionalism.
• Empathy and patience when interacting with children and their families.
• Willingness to work flexible hours, including evenings and weekends, if necessary.