Customer Service Representative

As a Stermer Group Customer Service Representative you will be responsible for providing exceptional service to our customers. Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members. Key priorities include greeting customers, assisting them with selection of products, completing transactions and answering questions regarding products. The customer service representative educates our customers on the best products and services to meet the entirety of their needs and handles and resolves a variety of product and service inquiries and issues while providing exceptional customer experience.

Duties and Responsibilities:

• Respond to customer inquiries via phone and email, demonstrating excellent phone etiquette.

• Meet and greet every guest that visits our facility.

• Serve as the first point of contact for customers seeking assistance

• Communicate effectively with clients regarding their needs, providing solutions and support as necessary.

• Work with the accounting department to resolve billing issues.

• Maintain accurate records of customer interactions and transactions

• To go above and beyond in providing concierge customer service to all clients

• Provides customer engagement in positive and approachable manner.

• Troubleshoot, document, and resolve technical and business process related problems.

• Redirect questions and requests to other staff or help sources as appropriate.

• Create and maintain positive relationships with all internal and external associates.

• Identify opportunities to create referrals by offering customers additional products and services that will help meet their goals.

• Perform word processing assignments, filing and related clerical duties

• Process paperwork and secure necessary approvals

• Ensure all paperwork, data entry and correspondence is accurate, timely, and completed according to company procedure

• Utilize tools to assist in route planning and logistics coordination.

• Perform administrative functions to support all departments as needed

• Place outbound calls as needed for customer support and services

• Meet personal and team targets.

• Attend training sessions to improve product and industry knowledge.

• Performs all other duties as assigned

Requirements

• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Ability to perform diversified clerical functions and basic accounting procedures.

• Proficiency in or knowledge of using Microsoft software.

• Be willing to expand their knowledge with industry concepts and technologies.

• Demonstrated understanding of our customers journey

• Demonstrated ability to work as an effective member in a team environment

• Ability to manage time and multi-task and a strong customer service orientation.

• Ability to work flexible, full-time schedule to include days, evenings and weekends

• Strong Organizational Skills

• Communication Skills

• Problem solving and decision Making

• Ability to handle a high volume of inbound and outbound calls

• Knowledge of customer service principles and practices

• Strong computer skills

• Strong verbal and written communication

• Ability to handle a variety of tasks

• Ability to perform accurate data entry

• A dependable, resilient, customer-focused team player

• Commitment to excellence and high standards.

• Professional appearance and demeanor