Customer Service Representative

Hospital Internists is seeking a passionate and dedicated Customer Service Representative to join our vibrant team. In this role, you will be the first point of contact for our patients and visitors, delivering excellent service and support while representing our commitment to healthcare excellence. As a vital member of our hospital, you will assist individuals in navigating their healthcare inquiries, scheduling appointments, and providing vital information about our services. This position demands a blend of interpersonal and communication skills, as you will interact with a diverse range of individuals from various backgrounds. You will be instrumental in creating a positive experience for those who seek our services, ensuring they feel valued and well-informed. Your contribution will directly impact the smooth operation of our hospital, helping to maintain a welcoming environment where patients and their families feel confident in their healthcare decisions. If you are someone who thrives in a fast-paced, dynamic setting and is committed to providing top-notch customer service within a healthcare environment, we encourage you to apply and become part of the Hospital Internists family, where your skills will truly make a difference.

Responsibilities

• Answer incoming calls and respond to patient inquiries in a courteous and professional manner.
• Schedule and confirm patient appointments, ensuring accurate information is recorded in the system.
• Assist patients in understanding hospital services, procedures, and policies.
• Provide support to patients with insurance questions, claims, and payment options.
• Maintain and update patient records with a high level of accuracy and confidentiality.
• Collaborate with medical staff to address patient needs effectively and efficiently.
• Handle patient complaints and concerns by providing clear solutions or escalating issues as necessary.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Proven experience as a customer service representative, preferably in a healthcare environment.
• Excellent verbal and written communication skills; ability to communicate clearly and effectively with patients and staff.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with medical terminology and healthcare procedures is advantageous.
• Proficiency in using telephone systems and computerized record-keeping tools.
• Ability to remain calm and professional in high-pressure situations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Wellness Resources