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Customer Service Representative

Maven Success

N/Atexas


Job Details

Not Specified


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Full Job Description

Maven Success is on the lookout for an enthusiastic and dedicated Customer Service Representative to become a part of our dynamic team. As a key player in our customer relations, you will engage directly with our clients, answering their questions, resolving their issues, and ensuring a seamless experience with our products and services. We seek candidates who thrive in fast-paced environments, can adapt to changing needs, and are committed to providing an outstanding level of service with each interaction.

Primary Responsibilities:

  • Provide exceptional customer support through various channels including phone, email, and live chat.
  • Resolve customer issues with efficiency and professionalism, ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in the company database.
  • Identify and assess customers' needs and provide solutions to enhance their experience.
  • Collaborate with team members and other departments to improve overall service delivery.
  • Stay updated on product knowledge and company policies to assist customers effectively.
  • Handle customer complaints tactfully and provide appropriate solutions in a timely manner.

Requirements

  • High school diploma or equivalent; relevant certification or coursework is an advantage.
  • Experience in customer service or a similar role is preferred.
  • Outstanding communication skills, both verbal and written.
  • Ability to remain calm and composed under pressure.
  • Strong problem-solving abilities and critical thinking skills.
  • Familiarity with CRM systems and customer service software is desirable.
  • A positive attitude and proactive approach to customer service.
  • Willingness to work flexible hours, including evenings and weekends when required.

Benefits

  • Hourly rate ranges from $25 to $30, depending on experience.
  • Opportunities for career advancement.
  • Dynamic and collaborative work environment.
  • Remote work option available.
  • Supportive team culture focused on success and growth.

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