Support Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a qualified PMO and Operations Support Analyst to support our SSA programs. The Analyst will play a critical role in ensuring the successful execution of projects, maintaining effective project management practices, providing essential operational support, assisting project...

LAC Federal is seeking a detail-oriented Program Support Analyst to join our team. The Analyst will be responsible for planning and coordinating scheduling activities, analyzing interdependencies between projects, developing work breakdown structures, and supporting various business and administrative activities. The ideal candidate will have a strong understanding of scheduling tools, excellent analytical skills, and the ability to recommend and implement solutions to improve administrative processes and procedures.

 RESPONSIBILITIES:

• Conduct planning and coordination of scheduling activities involving systems, projects, or sub-projects.
• Utilize knowledge of scheduling tools to analyze interdependencies between related projects and ensure efficient resource allocation.
• Develop work breakdown structures to define project scope, deliverables, and tasks.
• Document analysis results and provide clear and concise reports...

The Unsolicited Solutions for Locally Led Development Program (US4LLD) is seeking a Mission Support Program Analyst (MSPA) to provide direct technical and administrative support to USAID Missions focused on locally led development. This position is located in the Local, Faith, and Transformative Partnerships Hub (LFT) within USAID’s Bureau for Inclusive Growth, Partnerships, and Innovation (IPI).

The working hours of the US4LLD core team are 8:30 am-5:00 pm Central Africa Time, Monday through Friday, as a mechanism to engage continuously with USAID Missions worldwide. Candidates are required to work in a similar zone or be able to work with at least six hours of daily overlap with that time zone, and more is preferred. If based in Eastern Time (U.S.), daily work hours would be 5 am-1:30 pm. This opportunity is open to all U.S. Citizens and permanent residents, including those living outside the U.S. This position is remote...

Employment Category: Regular Full Time Exempt

Reports to: VP Customer Care & Operations

Position Summary

What You’ll Do/Position Summary

The Support Analyst is our gateway to support for our Indeavor Solution end users. This role involves triaging incoming requests, setting customer expectations in line with contractual agreements, and handling common problems.

Additionally, the Support Analyst assists with how-to guidance, feature requests, and contributes to the creation of Knowledge Base Content (KBAs). This position requires strong problem-solving skills, excellent communication abilities, and the capability to escalate issues to Level 2 support when necessary. Support Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).

The Support Analyst must be curious and logical, have excellent problem-solving skills to diagnose,...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (help desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to...

We are currently seeking qualified candidates for consideration of an open Project Support - Business Analyst position in our Program Management division. This position will be located at our Rochester, NY office (hybrid working model).

The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.

The Business Analyst is responsible for supporting project and program success by gathering and analyzing business requirements, facilitating communication between stakeholders, and ensuring that projects align with organizational objectives. The Business Analyst helps bridge the gap between business needs and project deliverables by streamlining processes, documenting workflows, and building critical reporting...

M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Support Analyst. If you are interested in working in a creative and dynamically changing environment where you hold the responsibility as the first point of contact for end user support, this is the ideal career move for you!

As the principal liaison between end users and the information technology department, the Help Desk Support Analyst is responsible for resolving issues, creating informative service tickets, triaging incidents, creating knowledge articles, and participating on technology projects. The position is essential to the overall performance of the IT department and requires exceptional interpersonal skills with the ability to communicate successfully across all levels of the organization.

Responsibilities

• Serve as the first point of contact for end user support.
• Create, resolve, tag, and/or triage help...

About the Position

Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position! Fulfill your mission to help others by providing exceptional technical assistance to a wide variety of customers. We ask you to bring your strong communication skills, your self-motivation, and your team-playership to the table, and we’ll guarantee you an opportunity to improve your technical skills and work with the most fun team in Virginia Beach, VA. This hybrid-remote/office position with flexible scheduling gives our employees the support needed to perform their best. Apply for the same job our now-CEO held as his first role at Issuetrak!

What You’ll Be Doing

The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:

• Providing...

    Title – Cloud Project Support Analyst

    Position – Contract (12 +Months)

    Location – Herndon, VA

    Rate - $Open(Best Possible)

Job Description:

A Bachelor’s degree, preferably in Business or IT

Work closely with the Program Management & Reporting Lead to provide support in the tracking and management of work orders, creation and update of process documentation, and management, tracking, communication of various documents, metrics, etc.

Proficiency in Microsoft Office 365

Significant attention to detail

Excellent oral and written communication skills

Excellent organizational skills

 Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If...

Title: Cloud ERP Delivery - Project Support Analyst

Location: Herndon, VA
Duration: 1+ year contract

Job Description

·         Work closely with the Program Management & Reporting Lead to provide support in the tracking and management of work orders, creation and update of process documentation, and management, tracking, communication of various documents, metrics, etc.

·         Work closely with the Pre-provisioning Lead to provide support in the creation of buildsheets from work orders and specification standards. (On the job training will be provided)

·         Provide support to ad-hoc and as defined project management related tasks and activities as necessary.

Requirements

Role Requirements...