Support Analyst

Requirements

Data Analyst: 1.0 Scientific Information Services Level I (1) 

• Help create processes for social science data acquisition and stewardship and support change management across NESDIS to adopt those processes 

• Provide day-to-day support for stakeholders using NESDIS data acquisition and stewardship systems 

• Provide expert guidance and support on data analysis to a variety of user engagement projects to help NESDIS extract value from its data (unstructured data, NLP/ML applications, multi-modal) 

• Design and manage collection, reporting and visualization  dashboards 

• Perform analyses on user engagement data 

• Experience working with a variety of data management and visualization tools, such as  

PowerBI, 

Tableau 

Google Looker Studio 

• Experience...

Sigma Defense is seeking a Senior Program Analyst - Engineering Assessment Support to provide on-site support to our customer in Norfolk, VA.      

The desired candidate has experience at the senior-level to include supervisory experience who will review program-specific data, evaluate program plans and changes, and assist in the preparation of documents with various senior leaders, civilian, and military stakeholders.
The hired candidate must be able to analyze program information, strategize plans, produce quality analytic work in the form of information papers, white papers, briefs, executive correspondence, and effectively present the results in a clear and concise manner when required. They will also utilize...

Sigma Defense is seeking a Senior Program Analyst - ASW Reconstruction & Analysis Support to provide on-site support to our customer in Norfolk, VA.
The desired candidate has experience at the senior-level to include supervisory experience who will review program-specific data, evaluate program plans and changes, and assist in the preparation of documents with various senior leaders, civilian, and military stakeholders.
The hired candidate must be able to analyze program information, strategize plans, produce quality analytic work in the form of information papers, white papers, briefs, executive correspondence, and effectively present the results in a clear and concise manner when required. They will also utilize...

Sigma Defense is seeking someone with extensive experience in Navy and/or Defense training operations, policy, doctrine, systems, and staff procedures to support Commander, U.S. Fleet Forces Command (USFFC) as a Senior Program Analyst - Knowledge Management Support in Norfolk, VA.      

The ideal candidate is a Program Analysts who has experience at the senior level including supervisory experience. Program Analysts review program-specific data, evaluate program plans/changes and assist in the preparation of documents with various senior levels, civilian and military stakeholders. They are able to analyze program information, strategize plans, produce quality analytic work in the form of information papers, white...

Role highlights:

• Solutions Delivery Support Analyst
• United States
• Permanent
• Remote

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as...

Application Support Analyst - Salesforce Service Cloud  

Location: United States– 100% remote 

*This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. 

Salary: Up to $90,000 + 10% performance bonus (DOE & Geographic Location) 

A little bit about us: 

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role: 

An Application...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts seeks an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and a deep understanding of ServiceNow and Finesse. In...

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company, to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for an Operations Support Analyst, Associate to join our growing team.

Job Summary:

The Associate Operations Support Analyst aids the Operations Support team in achieving service quality and service-level...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our DoD client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to ensure...

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for an opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
• Document and...

• Title: Enterprise Applications Support Analyst
• Rate: $55 - $65/hr DOE (12 month contract)
• Requirements: Prior experience triaging issues related to large ERP system deployment
• Location: Phoenix, AZ (Hybrid - 2 days remote)

Our client, a Fortune 500 company, is seeking an Enterprise Applications Support Analyst with prior experience providing advanced technical and functional support for large-scale ERP deployments . This role serves as the primary escalation point for complex issues arising during the rollout of a new system to thousands of field users across the U.S. Responsibilities include managing and prioritizing support tickets in ServiceNow to identify root causes, working collaboratively with cross-functional teams on system configuration and delivering field user training. Success in this role requires exceptional communication, problem-solving, and...

Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!).  

But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. We're on the hunt for a Tech Support Analyst to join our growing team.

Key Responsibilities:

• Support Shopify merchants with advanced ecommerce tracking solutions, focusing on behavior analytics.
• Provide expert technical support to internal teams and external...

BASIC FUNCTION

Provide advanced tech support to contracted remote call center PROs, non-PRO contractors, and Working Solutions staff to support and sustain program technology; Enable productivity and contribute to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Complete research and/or training necessary to understand WSOL and client technologies and requirements.
• Interact with Contact Center agents (PROs) via chat, phone & ticketing system
• Monitor ticketing systems and provide escalated tech support responses for issues not resolvable with initial troubleshooting or documented end-user instructions.
• Provide direct remote support for standard to advanced technological issues and gain a more direct understanding of a reported issue.
• Provide accurate, professional, and timely responses to supported end-users through all available communication channels ...

Join Our Creative and Supportive Team!

Parraway Recruitment Services is excited to invite motivated individuals to apply for the positions of Help Desk Analyst, Desktop Support, and Graphic Designers. If you have a passion for problem-solving and creativity, this is the perfect opportunity for you!

In these roles, you will play a crucial part in ensuring our clients' technology and design needs are met with precision and flair. Whether you are providing top-notch technical support or bringing visual concepts to life, your contributions will help drive our mission forward!

Key Responsibilities:

• As a Help Desk Analyst, you will be the first point of contact for our users, resolving technical issues and providing guidance with a smile!
• Desktop Support professionals will troubleshoot hardware and software problems on-site or remotely, ensuring a smooth user experience.
• Graphic...

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

We’re thrilled to partner with Sabre, a leader in travel technology, to bring innovative solutions to the North American market and beyond. This collaboration will drive new industry advancements, combining Serko's expertise with Sabre's reach to make a global impact in travel tech. Join us as we shape the future of travel together and hence we are now...

Who we are:

Allwyn is a multi-national lottery operator with leading market positions in Austria, the Czech Republic, Greece, Cyprus, Italy, the United Kingdom, and the United States.  Our primary focus is lotteries, helping them raise more for good causes.  We drive innovation, efficiency, and safety across our casual gaming entertainment platform in the quest for enhanced player engagement.

Allwyn North America is headquartered in Chicago, and currently operates the Illinois Lottery under a private management agreement while seeking other opportunities throughout the U.S.  We also provide products and services to lotteries and their players throughout Europe and the United States.

About the Team:

The Technology team utilizes the latest technological trends to effectively build and manage solutions in an informal, open, and collaborative environment.

Position...