Mortgage Support Analyst

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Mortgage Support Analyst provides administrative and coordination support to the Mortgage Sales team to help drive mortgage production.

Responsibilities

• Assist wholesale brokers with basic inquiries and direct them to the appropriate resources.
• Maintain sales databases and update client lists as needed.
• Support the sales team by tracking key performance indicators and compiling reports for review.
• Facilitate broker applications, approvals, and renewals under supervision.
• Verify licensing and registration status to ensure compliance.
• Register broker branches and administrative users in the system.
• Collect and organize Commercial Broker packages for review by management.
• Assist with MLS portal functions such as password resets and user updates.
• Provide administrative support to the mortgage sales team, including generating reports and scheduling meetings.
• Handle inbound and outbound customer calls, ensuring timely and professional responses.
• Explain company policies and procedures to customers while maintaining regulatory compliance.
• Maintain confidentiality of customer information.
• Communicate effectively with internal teams to support a seamless sales process.
• Perform special projects, and additional duties and responsibilities as required.

The above is merely a description.  Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Requirements

Education and Experience Requirements:

• Associate’s degree (or equivalent); OR high school diploma (or equivalent) plus two years of experience in functional area.
• One year of experience must be in a mortgage support function.

Additional Requirements:

• Familiarity with back-office mortgage support functions, including a basic understanding of industry best practices and regulatory requirements.
• Familiarity with Microsoft Office 365 products and the following technology a plus: Loanscape, Encompass, HubSpot.
• Knowledge of broker processes is preferred.
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills.
• Interpersonal and communication skills with the ability to speak confidently.
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats.
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working as part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.

Benefits

This role's annual base salary range is $58,000 - $66,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
• 401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off