Application Support Analyst

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running.  

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being recognized as the Leader in Forrester’s “The Forrester Wave™: SaaS Recurring Billing Solutions,” earning the highest overall rating in the MGI 360™ Ratings Report for Agile Billing, ranked as the Overall Leader and an “Exemplary Vendor” in Ventana Research’s Subscription Management Value Index report, and positioned as the Leader in Quadrant Knowledge Solutions SPARK Matrix™ Report for Subscription and Billing Management. We were also honored by Best in Biz Awards for the fourth consecutive year and by SIIA as the Best Subscription Billing Solution in the 2023 CODiE awards. To learn more about us, visit billingplatform.com.

As an Application Support Analyst, your primary responsibilities will involve resolving our customers’ pain points within established timeframes. This entails effective communication with our clients, troubleshooting application issues stemming from support requests, and collaborating with internal teams to determine resolutions. Your role will require the consistent application of product knowledge and support procedures and policies to address client and departmental needs, all while providing individualized oversight. 

Responsibilities

• Investigate situations involving existing code base to determine potential issues
• Assist with the resolution of pain points that may arise through the use of our platform
• Coordinate problem resolution with various internal contacts
• Monitor system and database feedback to prevent future issues
• Perform or assist with customer professional service efforts
• Identify bugs in code and devise solutions
• Perform critical system maintenance tasks
• Write and execute custom code blocks to complete customer requests
• Assist in recruiting, interviewing, and hiring for your team

Requirements

• Bachelor's degree in Information Technology or a related field, or equivalent professional experience
• Proven ability to take initiative, work independently, and stay motivated
• Understanding of relational database, web technologies, and API development
• Ability to communicate effectively
• Desire to work in a fast-paced, high-growth environment
• Basic knowledge of billing concepts and systems
• Ability to manage issue from report to resolution
• A passion for delivering exceptional customer experiences while continuously expanding your technical expertise on a regular basis

Benefits

• Be part of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if remote. 

The salary for this position is $70,000  per year, depending on job-related knowledge, skills, experience, and market location. Additionally, there is potential for bonus compensation, providing further opportunity for financial growth based on individual and company performance. Salary information is provided per state regulations in CA, CO, CT, MD, NV, NY, RI, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.