Tech Support Analyst

Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!).  

But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. We're on the hunt for a Tech Support Analyst to join our growing team.

Key Responsibilities:

• Support Shopify merchants with advanced ecommerce tracking solutions, focusing on behavior analytics.
• Provide expert technical support to internal teams and external partners on ecommerce tracking issues, with a strong emphasis on Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager.
• Investigate and resolve complex tracking discrepancies, ensuring data accuracy and reliability across all platforms.
• Collaborate closely with cross-functional teams to design and execute tracking strategies aligned with business objectives.
• Continuously monitor tracking performance, proactively identifying opportunities for optimization and enhancement.
• Document tracking configurations, best practices, and troubleshooting procedures, providing training and guidance as needed.

Requirements

• Minimum of 3 years of hands-on experience in ecommerce behavior analytics tracking.
• Proficiency in Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager is essential.
• Deep understanding of ecommerce tracking principles and methodologies, with a focus on behavior analytics.
• Strong technical aptitude, including proficiency in JavaScript, HTML, and CSS.
• Experience working with large datasets and conducting advanced data analysis.
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• Self-motivated with a relentless drive for continuous improvement.

Benefits

Benefits & Perks at Buxton 

Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset. 

• Benefits effective the first day of the month following hire date! 

• Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire. 
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan. 

• Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years! 
• Front-Loaded Paid Time Off (PTO)
• Employee Assistance Program 

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States. 

About Buxton 

Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels. 

Our commitment to diversity 

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive. 

EEO statement 

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.