Full-time
Customer Service Representative
Mini Melts of America
Norwich, connecticut
As a vital member of our ice cream manufacturing company, the Customer Service Representative is responsible for providing outstanding customer service by managing order processes from initial contact through delivery. This role involves taking orders from customers via email and phone, verifying inventory, addressing shortages, and ensuring efficient order entry and fulfillment. Additionally, the Customer Service Representative will perform various traditional office duties to support our operations.
Key Responsibilities:
- Order Processing: Efficiently handle customer orders through email and phone. Ensure all orders are accurately recorded and entered into our ERP system.
- Inventory Verification: Check inventory levels in real-time to confirm product availability. Inform customers of any inventory shortages and suggest alternative options if necessary.
- Customer Communication: Maintain clear and proactive communication with...
