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Call Center Customer Service Representative - 528-2024

OneTouch Direct

Tampa, florida


Job Details

Full-time


Full Job Description

Customer Care & Service Representative

$15.00/Hr. PLUS MONTHLY BONUS!!

(ONSITE POSITION) 4902 W Sligh Ave., Tampa, FL 33634

At OneTouch Direct (OTD) we provide a positive culture-focused environment where we appreciate and recognize our people.

We’re looking for professionals to represent AT&T who can quickly absorb and retain product knowledge. Customer Service Representatives will handle inbound calls for AT&T FirstNet "first responders" providing customer care to help resolve issues, perform account reviews, and a GREAT customer experience. If you are passionate about taking care of people and have a working knowledge of tech products, we can't wait to work with you!

WHAT YOU’LL DO:

  • Provide inbound customer service for AT&T business First Responders.
  • Resolve issues and consistently provide a great customer experience.

Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS monthly bonuses today!

SHIFT:

Training: Monday - Friday 9 am - 6 pm ET (4 weeks)

Nesting: Monday - Friday 9 am - 6 pm ET(2 weeks)

Production: Monday - Friday 9 am - 6 pm

Requirements

  • Excellent communication and written skills
  • Professional telephone etiquette
  • Passionate about resolving issues and creating a great customer experience
  • Ability to handle high-stress situations and escalated issues
  • 1-2 years retail or customer service/call center experience is an asset
  • Knowledge of Mobility and Data products is an asset
  • High School Diploma or equivalent is required.

Benefits

WHAT YOU’LL EXPERIENCE:

  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person!

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