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IT Support Technician

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Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 3-4+ years in desktop support and the ability to work autonomously.

Essential Duties and Responsibilities

  • Installs and maintains hardware and software products and configures PC equipment according to department standards.
  • Identifies, evaluates, and corrects hardware, software, or operations problems.
  • Makes recommendations to the supervisor for future hardware and software additions or enhancements.  
  • The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network
  • Opens, assigns, and escalates...
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