Software Support Technician

Job description

Sorting Robotics Inc. is seeking a Software Support Technician to join our team. As a Software Support Technician, you will provide technical support and assistance to our customers regarding our software products.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Responding to customer inquiries and requests for technical support via phone, email, or chat.
• Troubleshooting software issues and providing step-by-step instructions to resolve problems.
• Logging and keeping track of customer issues and resolutions in our support ticketing system.
• Collaborating with the software development team to identify and resolve software bugs and defects.
• Providing product demonstrations and conducting training sessions for customers.
• Assisting in the development and maintenance of product documentation and knowledge base articles.
• Staying up-to-date with the latest software updates and releases.
• Participating in team meetings and contributing to ongoing process improvements.
• Troubleshoot and debug software issues
• Conduct code reviews to ensure quality and adherence to coding standards
• Document software functionality and maintain technical documentation
• Stay up-to-date with emerging technologies and industry trends

If you are a motivated individual passionate about software support and customer service, we would love to hear from you!

You can view our website at www.sortingrobotics.com

Requirements

QUALIFICATIONS

• Associate degree or equivalent experience in computer science, information technology, or a related field.
• Proven experience in software development, including proficiency in programming languages such as Java, C++, or Python
• Strong knowledge of software troubleshooting techniques and tools.
• Excellent customer service skills and ability to communicate technical concepts to non-technical stakeholders
• Understanding of DNS (Domain Name System) and its role in web applications
• Ability to effectively prioritize and manage multiple tasks.
• Detail-oriented with strong problem-solving skills.

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Benefits

Salary: $70k - 90k + Equity + Full Benefits + Fun Company Perks

Type: Full-time

Work Location: In person

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance