Software Support Technician in California

Job description

Sorting Robotics Inc. is seeking a Software Support Technician to join our team. As a Software Support Technician, you will provide technical support and assistance to our customers regarding our software products.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Responding to customer inquiries and requests for technical support via phone, email, or chat.
• Troubleshooting software issues and providing step-by-step instructions to resolve problems.
• Logging and keeping track of customer issues and resolutions in our support ticketing system.
• Collaborating with the software development team to identify and resolve software bugs and defects.
• Providing product demonstrations and...