Software Support Technician

Interapt is launching a remote Software Development Support Technician training program in early 2025 exclusive only to Franklin County residents sponsored by the US Department of Labor. We have a unique model to build tech talent at scale, with a commitment to bridge the IT talent and equity gap in communities throughout the United States.   

Join us for an exciting opportunity where graduates of the program can earn 12 college credit hours through Kentucky State University, a respected HBCU, as you embark on an exciting journey towards a fulfilling career in technology! The classes will take place online and follow a full-time schedule, running from Monday to Friday for 8 hours each day. You will find yourself dedicating about 1 to 3 hours to homework each evening. We are excited to offer full scholarships to enthusiastic individuals eager to gain valuable Information Technology experience and kick-start their...

Job description

Sorting Robotics Inc. is seeking a Software Support Technician to join our team. As a Software Support Technician, you will provide technical support and assistance to our customers regarding our software products.

Preferred: Must be comfortable with cannabis (preferred you enjoy it and have experienced it) as we manufacture robotic innovations for the legal cannabis market in the US and Canada.

RESPONSIBILITIES

• Responding to customer inquiries and requests for technical support via phone, email, or chat.
• Troubleshooting software issues and providing step-by-step instructions to resolve problems.
• Logging and keeping track of customer issues and resolutions in our support ticketing system.
• Collaborating with the software development team to identify and resolve software bugs and defects.
• Providing product demonstrations and...