Senior IT Support Technician

The Senior IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals.

Position Description and Responsibilities: include, but are not limited to, the following:

• Provide support in the selection, acquisition, implementation, and ongoing support of personal computer hardware, software, and application systems to provide solutions as necessary to satisfy operational needs.
• Provide direct support for networked applications and the operational systems supporting them to ensure problems are resolved on a timely basis with minimal disruption to business operations.
• Provide escalated level of support, and first level as needed, for employees.
• Train and assist IT Support Technicians on an ongoing basis.
• Configure and maintain Cisco switches and network ports.
• Assist Network Engineers with physical network equipment and configurations.
• Support VOIP applications and hardware.
• Configure and distribute enterprise mobile and desk phones.
• Coordinate with vendors, internal customers, and IT Development team for communications software updates, maintenance, and troubleshooting.
• Complies with all New Jersey regulatory requirements.

Essential Job Functions:

• Must be able to work in an environmentally controlled Network Operating Center and Computer Room.
• Exposure to casino-related environmental factors including, but not limited to, secondhand smoke, excessive noise, and kitchen environments.
• Exposure to stress situations related to servicing clients in a high-pressure and fast-paced environment.
• Must be able to stand or move for an entire shift and be able to move throughout the Casino/Hotel areas.
• Must be able to work holidays and weekends as well as flexible shifts and/or unusual hours.
• Must be able to lift/push/pull up to 75 lbs

Requirements

• Five plus years related experience with software applications such as network administration tools, imaging software, email, and hardware operating systems supporting desktop PCs.
• Effective communication skills in addition to providing clear and concise direction when assigning tasks.

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking