IT Support Technician

Etz Hayim is hiring for the role of IT Support Technician to join our expanding team. This will be a position within the IT Department that supports the entire organization and employees at all levels, therefore our ideal candidate will be detail-oriented and thrive in a fast-paced environment. The candidate needs to be proactive. Constantly on the lookout for issues, making recommendations on how to solve the problem and executing the solution rapidly.

Etz Hayim owns and operates the brands Cycling Frog and Lazarus Naturals, as well as a sprawling operation that spans from farming over 300 acres of hemp, extraction, chemical processing, packaging and warehousing to support both brands and private label customers.

Lazarus Naturals was founded in 2016 to provide safe and accessible CBD products for everyone who would benefit from them, regardless of their financial situation and ability to pay, which is why we provide a 60% Assistance Program to veterans and people with disabilities or low-incomes. In order to maintain an affordable price point and our commitment to accessibility for all, we have built a vertically integrated business model, which allows us to walk our talk of developing quality, affordable products - from product inception, development, seed, farming, extraction, finished production formulation and packaging, and distribution.

Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionable THC beverage the same price as a beer or soda. We want to change the way THC is consumed and viewed by our society by focusing on lower potency, ready to drink beverages that can easily fit into anyone’s lifestyle. Under the Federal Farm Bill it is legal to sell these low potency THC products across all 50 states via the internet, and anywhere you can grab a beer.

This role will be based in Portland and will be responsible for the following:

Reports To

Senior Director of Technology

Job Overview

The IT Support Technician will be directly responsible for supporting, monitoring, and maintaining local infrastructure and workstations. This role entails installing and configuring operating systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. It's crucial to ensure the ability of our employees to have access to immediate technical support, so this role encompasses first tier help desk responsibilities. The work is as much about understanding how information systems are used, as applying technical knowledge related to computer hardware and/or software.

Responsibilities and Duties

●        Respond to and resolve support tickets. 

●        Communicate with employees to direct them through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

●        Install and configure computer hardware operating systems and applications.

●        Set up new hire accounts and profiles.

●        Troubleshoot and/or assist with troubleshooting system and network problems, diagnosing and solving hardware or software issues.

●        Work continuously on a task until completion, escalation, or referral to third parties (when appropriate).

●        Prioritize and manage multiple issues at one time.

●        Rapidly establishing a good working relationship with employees.

●        Test and evaluate new technologies.

Qualifications

●        Bachelor’s Degree in Computer Science or related field (can be offset with experience or certifications).

●        8+ years of experience in Information Technology.

●        Experience with Help Desk / Service Desk ticketing systems is required.

●        Experience with Google Workspace is required.

●        Experience with Microsoft 365, CrowdStrike, Meraki, and/or JumpCloud is a plus.

●        Ability to meet deadlines and manage stress effectively in high-pressure fast-paced situations.

●        Understanding of IT concepts, terminology, and principles.

●        Ability to communicate technical concepts effectively to a varied audience.

●        Strong sense of discretion and confidentiality required.

●        May be required to stoop, kneel, bend, crouch and lift 25 pounds.

Benefits

Medical, Dental, Vision

Five weeks PTO & 3 holidays

Fully stocked kitchen

401(k) plan