Solutions Support Technician

CTI is seeking an accomplished and knowledgeable Solution Support Technician to join our team. As a Solution Support Technician, you will not only play a crucial role in providing training and support to end users but will also act as a subject matter expert in Electronic Warfare (EW), Army and Joint operations, and the Tactical Assault Kit (TAK) family of products. Your expertise will guide the development of software, ensuring it meets the unique requirements of end users, especially within the TAK framework.

Responsibilities include but are not limited to: 

As a Solution Support Technician, you will be responsible for providing customized training and efficient support to end-users, ensuring they can effectively utilize our products. Key duties include:

• Develop and deliver tailored training programs to end-users, ensuring comprehensive understanding and effective use of our products.
• Capture and document essential feedback on product issues, and communicate these insights to developers for resolution.
• Conduct operational testing of hardware and software before customer deployment, participate in alpha and bravo QA testing, and review user manuals to ensure accuracy and usability.
• Provide ongoing support and maintenance to all customers, ensuring seamless operation and satisfaction.
• Maintain program interoperability to support business development efforts and ensure smooth integration of new solutions.

In addition to the above, you will also act as a Project Lead, with responsibilities including:

• Oversee the entire project lifecycle, including scope management, budget tracking, and schedule adherence.
• Ensure all deliverables are completed on time, within budget, and to the highest quality standards.
• Provide regular status updates to both customers and internal stakeholders, including the Tech Manager and Program Manager, ensuring transparent communication and alignment across all parties.

If you are a professional with expertise in EW, Army operations, and the TAK family of products, and you're passionate about guiding software development, we invite you to apply for this challenging and rewarding opportunity!

Requirements

Necessary skills and experience:

• Minimum 15 years of Special Operations Forces (SOF) experience, with a background as a Navy SEAL
• Minimum 2 years of experience with Department of Defense (DoD) acquisitions
• Experience in guiding software development to meet end users' requirements, particularly within the TAK framework.
• Proven experience as a subject matter expert in Electronic Warfare, Army operations, and TAK family products.
• Extensive background in providing technical training and support in specialized domains.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Must have an active U.S. government Top Secret security clearance and be SCI eligible. U.S. citizenship is required to obtain a security clearance.

Beneficial skills and experience:

• Strong communication skills with the ability to convey complex technical concepts related to TAK and EW to diverse audiences.
• Familiarity with operational testing procedures, especially in the context of TAK, EW, and Army operations.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Benefits

About CTI

CTI is a rapidly growing company offering the following:

• Medical, dental and vision insurance
• H.S.A. (partially funded by CTI) and Flex Spending
• Company-paid life insurance/AD&D and disability insurance
• Optional supplemental life, critical illness, hospital indemnity and accident insurances
• Paid vacation, sick leave and holidays
• 401k plan with Safe Harbor contribution
• Tuition reimbursement/professional training options
• Employee Assistance Program
• Travel Assistance
• Financial Planning Assistance
• Voluntary Pre-Paid Legal
• Flexible schedules with telecommuting options
• Service awards program

CTI is an Equal Opportunity employer and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.