Customer Service Representative- Remote USA based only
SureCo
Santa Ana, california
SureCo is seeking a motivated and friendly Customer Service Representative to join our dedicated team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries and concerns regarding our health insurance products and services. Your commitment to customer satisfaction will play a vital role in fostering positive relationships and enhancing our overall service experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided.
- Assist customers in understanding their insurance policies, claims processes, and service options.
- Document customer interactions clearly and accurately in the company database.
- Identify and escalate complex issues to the appropriate department when necessary.
- Collaborate with team members to improve processes and customer experience.
- Stay updated on company...