Customer Service Representative For Profile Spotlight - Work Remote

The House of Mercier is thrilled to announce an exciting opportunity for passionate and motivated individuals to join our team as Customer Service Representatives for Profile Spotlight. This position is fully remote, allowing you to work from the comfort of your own home. In this role, you will play a crucial part in helping our clients stand out through our Profile Spotlight services. You will assist customers with their inquiries, provide support, and guide them in optimizing their profiles to enhance visibility and engagement. We are looking for self-driven individuals who are eager to learn and thrive in a fast-paced environment. If you are enthusiastic about customer service and want to make a difference, we welcome you to apply!

Responsibilities

• Assist customers via phone, email, and live chat regarding their Profile Spotlight services and inquiries.
• Provide detailed information and guidance on how to optimize customer profiles for maximum visibility.
• Resolve any customer issues or concerns with empathy, professionalism, and efficiency.
• Document customer interactions accurately to ensure effective follow-up and service improvement.
• Collaborate with team members to share insights and enhance the overall customer experience.
• Participate in training sessions to become knowledgeable about our profile services and best practices.

Requirements

• No prior experience required, but a passion for customer service and a willingness to learn are essential.
• Strong communication skills in English, both verbal and written.
• Friendly and professional demeanor when engaging with customers.
• Basic computer skills and reliable internet connection for remote work.
• Self-motivated with the ability to manage time effectively while working independently.
• Commitment to providing excellent service and understanding customer needs.
• Flexibility to work various shifts, including evenings or weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan