Customer Service Representative For Online Streaming Service - Work Remote

The House of Mercier is excited to announce an excellent opportunity for a Customer Service Representative for an Online Streaming Service. This position allows you to work remotely, making it an ideal choice for those seeking flexibility while being part of a dynamic industry. In this role, you will be responsible for providing exceptional customer support to subscribers, assisting them with their inquiries regarding our streaming services, troubleshooting issues, and ensuring they have the best possible experience using our platform. Ideal candidates will have a passion for entertainment, excellent communication skills, and a commitment to delivering outstanding customer service. If you are ready to join a vibrant team and help enhance our customers' viewing experiences, we invite you to apply and be a part of The House of Mercier!

Responsibilities

• Engage with customers via phone, email, and live chat, providing timely and professional support for any inquiries or issues related to the streaming service.
• Assist customers with account setup, billing questions, and troubleshooting streaming problems or technical difficulties.
• Provide clear and accurate information regarding available content, features, and subscription options.
• Document customer interactions and feedback in our customer management system to support service improvement efforts.
• Collaborate with internal teams to address customer needs and enhance the overall user experience.
• Stay updated on industry trends and service updates to provide customers with the best recommendations and insights.

Requirements

• Prior experience in customer service is preferred, particularly in the tech or entertainment industry.
• Strong communication skills in English, both written and verbal.
• A passion for online streaming services and a good understanding of popular content platforms.
• Proficiency in using customer service software and basic troubleshooting methods.
• Ability to empathize with customers and provide effective solutions in a timely manner.
• Strong attention to detail and excellent organizational skills.
• Flexibility to work various shifts, including evenings and weekends, as required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan