Customer Service Representative for Car Rental Service - Work Remote

The House of Mercier is excited to offer an incredible opportunity for a Customer Service Representative for our Car Rental Service. This position is fully remote, allowing you to work from the comfort of your home while providing exceptional service to our customers. As a vital member of our team, you will assist clients in navigating their car rental needs, addressing inquiries, and ensuring a seamless rental experience. We are looking for enthusiastic individuals who have a passion for customer service and are eager to contribute to our mission of delivering outstanding service. If you are ready to join a dynamic team and make a positive impact in the car rental industry, we encourage you to apply!

Responsibilities

• Engage with customers via phone, email, and chat to assist with car rental inquiries and bookings.
• Provide accurate information regarding vehicle availability, pricing, and rental policies.
• Assist customers in resolving issues related to their rentals, including modifications and cancellations.
• Document customer interactions and feedback in the system to support continuous improvement.
• Collaborate with team members to enhance the customer experience and streamline service processes.
• Participate in training sessions to stay updated on car rental policies and procedures.

Requirements

• Previous experience in customer service is preferred, but not required; a strong desire to learn is essential.
• Excellent communication skills in English, both written and verbal.
• A friendly and professional attitude towards customers.
• Basic computer skills and proficiency with customer service software.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills with a focus on delivering outstanding customer service.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan