Customer Service Representative - Work remote worldwide, no experience needed.

The House of Mercier is excited to offer an excellent opportunity for enthusiastic individuals to join our team as Customer Service Representatives. This fully remote position allows you to work from anywhere in the world and is perfect for those looking to start a career in customer service, as no prior experience is required. In this role, you will play a key part in assisting our customers by answering their questions, providing information about our products, and resolving any issues they may encounter. We are looking for motivated team players who possess a positive attitude and a genuine desire to help others. If you're ready to kick-start your career in an engaging and supportive environment, we invite you to apply!

Responsibilities

• Communicate directly with customers through phone, email, and live chat to address inquiries and provide exceptional support.
• Offer accurate information about our products and services, guiding customers through their purchase decisions.
• Handle customer complaints with professionalism and empathy, ensuring a positive customer experience.
• Document customer interactions accurately for quality assurance and future reference.
• Participate in training sessions to build your knowledge and skills in customer service.
• Collaborate with team members to uphold high standards of service delivery.

Requirements

• No prior experience in customer service is necessary; a willingness to learn and a positive attitude are essential.
• Strong verbal and written communication skills in English.
• A friendly and professional approach when interacting with customers.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently and manage time efficiently.
• Commitment to providing excellent customer service and meeting customer needs.
• Flexibility to work various shifts, including evenings and weekends as required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan