Customer Service Representative I

• Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
• Develop thorough knowledge of Energy Deregulation, utility regulations and requirements for retail energy suppliers,Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
• Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
• Escalate complicated issues to the appropriate internal teams to resolve customer requests.
• Promote products or solutions that best suit the customer.
• Calculate and issue early termination fees according to company guidelines.·
• Act as a subject matter expert for the Tier 1 customer service team.
• Take escalated calls that filter through Tier 1 agents.·
• Promotes a positive work...

Cacesa is a fast-growing company that specializes in providing excellent customer service to its clients. We are currently seeking a dynamic and motivated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing support and assistance to our clients.

In this role, you will be responsible for handling incoming customer inquiries, resolving issues, and providing exceptional customer service. You will serve as the main point of contact for our clients and will be responsible for maintaining strong relationships and exceeding customer expectations.

Responsibilities

• Answering inquiries and providing information to customers about our products and services
• Handling and resolving customer complaints and concerns in a professional and timely manner
• Assisting customers in placing orders and processing returns and...

Genesis Datacom is a leading provider of information technology and services, specializing in network infrastructure solutions. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a company that prides itself on delivering exceptional service to our clients, we are looking for someone who shares our passion for excellence.

As a Customer Service Representative at Genesis Datacom, you will be the primary point of contact for our clients, ensuring that their needs are met and their questions are answered in a timely and professional manner. You will be responsible for building strong relationships with our clients, providing solutions to their problems, and assisting them with any technical issues they may encounter.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide accurate and timely information to clients regarding our products and...

Requirements

Requirements:

• Must be able to have flexible availability including weekends and some nights.
• Must have strong communication skills, including a pleasant phone demeanor.
• Must have practical experience in customer service.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must be motivated to work independently and multi-task.
• Efficient with Service Titan software.

Benefits

Benefits:

• $18-$25 hourly rate
• Medical Insurance
...

Requirements

Requirements:

• Must be able to have flexible availability including weekends and some nights.
• Prior experience in sales or telemarketing.
• Make out bound calls to potential customers and qualify leads.
• Meet and exceeds sales target.
• Sales driven.
• Must have strong communication skills, including a pleasant phone demeanor.
• Must have practical experience in customer service.
• Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must be motivated to work independently and multi-task.
...

Scope of work:

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.

Requirements

• USB Headset MUST BE any of the following:
• Plantronics 3320 Blackwire – Approx.. $54.95 on...

• Training Start: September 6, 2024
• Training Time: 11:00AM – 7:30PM EST, Monday - Friday (2 weeks training, 1 week nesting)
• Location: 8517 South Park Circle Building C, Suit 400 Orlando, Florida 32819
  
  
  
  As a Tier I Customer Care Call Center Representative you will seek to create a positive experience for each caller. 
• You will be listening to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, cancelling the protection, and/or answering questions related to a benefit. 

Requirements

•  1 year Customer service experience
• Strong communication and listening skills
• Ability to multi-task and manage time effectively
• Writes clearly, concisely and effectively
...

The Student National Medical Association (SNMA) is seeking a highly motivated and passionate individual to join our team as a Customer service Representative. As a Customer Service Representative, you will play a crucial role in representing SNMA to external organizations, government agencies, and the general public. This position requires excellent communication and interpersonal skills, as well as a deep understanding of the healthcare industry.

As a Customer service Representative, you will be responsible for providing expert advice and guidance . You will collaborate with internal teams to develop and implement strategies that promote SNMA's mission.

Responsibilities

· Interact with customers to provide information and to process inquiries about accounts, products and services.

· Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols

· Respond to and process...

**Please read: This job posting is for an Outbound Customer Service Representative. Do not apply if your resume and experience do not demonstrate that you have outbound dialing experience (cold calling, fast paced dialing, etc.) as your application will not be considered.**

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers...

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer...

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer...

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer...

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer...

 CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Customer Service Representative to join our growing team.

Job Summary:

The Customer Service Representative is responsible for supporting the...

R5 Travel, a leading travel agency, is currently seeking friendly and customer-focused individuals to join our team as Remote Customer Service Representatives. As a Customer Service Representative, you will be the frontline contact for our clients, providing exceptional service and support for their travel needs.

In this role, you will assist clients with inquiries, resolve issues, and provide guidance on travel bookings and services. You will handle a variety of customer interactions through phone, email, and chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to empathize with clients to ensure their satisfaction.

Responsibilities

• Provide exceptional customer service to clients inquiring about travel services and bookings
• Assist clients with a wide range of inquiries, including reservations, itinerary changes, cancellations, and refunds
• Resolve customer issues and complaints in a...

Etz Hayim owns and operates the brands Cycling Frog and Lazarus Naturals, as well as a sprawling operation that spans from farming over 300 acres of hemp, extraction, chemical processing, packaging and warehousing to support both brands and private label customers.

Lazarus Naturals was founded in 2016 to provide safe and accessible CBD products for everyone who would benefit from them, regardless of their financial situation and ability to pay, which is why we provide a 60% Assistance Program to veterans and people with disabilities or low incomes. In order to maintain and affordable price point and our commitment to accessibility for all, we have built a vertically integrated business model, which allows us to walk our talk of developing quality, affordable products-packaging, and distribution

Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionanble THC beverage the...

We are looking for a Customer Care Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is primarily a phone based position so call center experience would be helpful! Starting pay is $19.50/hour!

Responsibilities for the Customer Care Representative job include but are not limited to:

• Providing prompt, professional customer service to the client’s customers.
• Ensuring customers receive accurate billing information needed and problems are solved.
• Handling the verification, set-up, administration, and closing of customer accounts.
• Submitting service orders to field/billing employees and follow-up as needed.
• Handling general reporting, correspondence, and data entry.
...

Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Buffalo, NY location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers receive exceptional service and support.

At Universal Energy Solutions, we pride ourselves on delivering outstanding customer satisfaction. As a Customer Service Associate, you will handle customer inquiries, provide accurate information about our products and services, and assist with any concerns or issues that may arise. Your positive attitude and dedication to customer service will contribute to our mission of delivering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries in person in a professional and friendly manner.
• Provide product and service information to customers and address any...

Job Title: Customer Service Representative

Position Type: Full time

Salary: $45,000 salary + commission on every unit upsold

Dept/ Location: Customer Service, Phoenix region AZ

Reports to: CSO

Core Focus

Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Service Representative to join our team! The Floral Image North America (FINA) Customer Service Representative (CSR) will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios.

Role and...