Customer Service Representative

• Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
• Develop thorough knowledge of Energy Deregulation, utility regulations and requirements for retail energy suppliers,Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
• Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
• Escalate complicated issues to the appropriate internal teams to resolve customer requests.
• Promote products or solutions that best suit the customer.
• Calculate and issue early termination fees according to company guidelines.·
• Act as a subject matter expert for the Tier 1 customer service team.
• Take escalated calls that filter through Tier 1 agents.·
• Promotes a positive work environment.·
• Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact,·
• Other duties and task may be assigned by theTeam Leader

Requirements

• A minimum of 2 years of Customer Service Experience
• Strong analytical and critical thinking skills
• Excellent Customer Service skills
• Ability to manage and complete multiple tasks
• Exceptional communication skills
• Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.
• Strong Communication skills

Additional Requirements

• The ability to work from home in a virtual work environment
• A quiet workspace
• Ability to use dual monitors to multi-task using multiple applications.