Customer Service Representative

Overview

Looking for a rewarding career in customer service? Southern Air AC, Heating & Plumbing is seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and ensuring customer satisfaction.

Responsibilities

• Answer incoming customer calls and provide assistance and information
• Resolve customer complaints in a professional and efficient manner
• Process orders, returns, and exchanges
• Maintain accurate and up-to-date customer records
• Collaborate with other departments to address customer needs
• Stay current on product knowledge and company policies

Requirements

Requirements

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to handle challenging situations with patience and professionalism
• Strong problem-solving skills
• Proficient computer skills, including knowledge of CRM software
• Ability to multitask and prioritize tasks effectively

Benefits

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

We are an Equal Employment Opportunity Employer 

Benefits: 

• Matching 401(k) 
• Health Insurance 
• Dental and Vision Insurance 
• Life and Disability Insurance 
• Paid Time Off 
• Ongoing Training and Development