Customer Service Representative

The Student National Medical Association (SNMA) is seeking a highly motivated and passionate individual to join our team as a Customer service Representative. As a Customer Service Representative, you will play a crucial role in representing SNMA to external organizations, government agencies, and the general public. This position requires excellent communication and interpersonal skills, as well as a deep understanding of the healthcare industry.

As a Customer service Representative, you will be responsible for providing expert advice and guidance . You will collaborate with internal teams to develop and implement strategies that promote SNMA's mission.

Responsibilities

· Interact with customers to provide information and to process inquiries about accounts, products and services.

· Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols

· Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls

· Communicate special marketing offers to VIP customers

· Provide timely feedback to company regarding service failures or customer concerns

· Maintain customer confidentiality

· Adopt and promote company values

· Remain current on all new developments and procedures regarding department and company protocols.

Requirements

• Excellent communication and presentation skills
• Ability to build and maintain effective relationships with stakeholders
• Strong analytical skills and attention to detail
• Self-motivated and able to work both independently and as a part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability