Customer Service Representative
Student National Medical Association (SNMA)
Washington, district of columbia
Job Details
Full-time
Full Job Description
The Student National Medical Association (SNMA) is seeking a highly motivated and passionate individual to join our team as a Customer service Representative. As a Customer Service Representative, you will play a crucial role in representing SNMA to external organizations, government agencies, and the general public. This position requires excellent communication and interpersonal skills, as well as a deep understanding of the healthcare industry.
As a Customer service Representative, you will be responsible for providing expert advice and guidance . You will collaborate with internal teams to develop and implement strategies that promote SNMA's mission.
Responsibilities
· Interact with customers to provide information and to process inquiries about accounts, products and services.
· Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
· Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
· Communicate special marketing offers to VIP customers
· Provide timely feedback to company regarding service failures or customer concerns
· Maintain customer confidentiality
· Adopt and promote company values
· Remain current on all new developments and procedures regarding department and company protocols.
Requirements
- Excellent communication and presentation skills
- Ability to build and maintain effective relationships with stakeholders
- Strong analytical skills and attention to detail
- Self-motivated and able to work both independently and as a part of a team
- Proficiency in Microsoft Office Suite
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability