Customer Success Manager
Crayon
Boston, massachusetts
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing customer relationships, ensuring customer satisfaction, and driving customer adoption and overall customer value.
Requirements
- You’ll be responsible for enabling and managing customer accounts. You will build strong relationships, drive deep product adoption, and continuously guide customers toward successfully achieving their goals
- You’ll proactively engage with customers in order to understand changes and updates to their needs, goals, and challenges and help them drive organizational impact with their Compete program
- Through your work, you’ll grow adoption of Crayon across...