Refund Policy

JobHire.AI aims to provide a service that yields tangible results for our users. Recognizing the trust vested in our service, this Refund Policy explains the remedies available to subscribers, should our platform not meet the stated outcomes.

Effective July 17, 2026, this policy applies to all subscribers and to all subscriptions, and supersedes any prior refund terms. We will notify existing subscribers of these changes; by continuing to use the service after such notice, you agree to the updated policy.

1. General Policy

All subscription fees - for both initial purchases and renewals - are non-refundable. Our service begins delivering value immediately upon payment by searching for and applying to jobs on your behalf; by purchasing, you expressly acknowledge and agree that performance begins right away.

Where we provide a remedy, that remedy is account credit (additional service time), as described in Sections 2 and 3. A refund to the original payment method is issued only to correct billing errors, as described in Section 4.

2. Initial Subscription - Account Credit

If, after giving the service a fair opportunity to work, you have not received an interview invitation, you may be eligible for account credit equal to two (2) additional weeks of service.

To be eligible, all of the following must be true at the time of your request:

• at least 15 days have passed since your initial purchase, and the request is submitted within 30 days of that purchase;
• no interview invitations have been received;
• your match threshold was set to Wide Search;
• all work types were selected (remote, hybrid, and on-site);
• at least 5 states were selected, including at least one of the following high-volume states: California, Texas, New York, Florida, or Illinois;
• your application mode was set to Auto-apply or Immediate-apply (not Manual-apply); and
• the role, seniority, salary, and location targets in your search settings were reasonable and consistent with your resume - in particular, the seniority and compensation you targeted were broadly in line with the experience shown in your resume and with prevailing market rates for that role and location.

If any of these conditions is not met, the request is not eligible. This Section provides account credit only; it does not provide a refund to your original payment method.

3. Technical-Issue Exception

If a verified technical issue on our side prevented the service from working as intended, we will resolve the issue and provide account credit to compensate for the disruption.

Requests relating to a technical issue must be submitted within 15 days of the issue occurring. Please contact support with relevant details (such as dates and screenshots) so we can verify the issue.

4. Billing Errors (Accidental, Duplicate, or Incorrect Charges)

Charges that are clearly erroneous - including duplicate charges, charges applied after a confirmed cancellation, or an incorrect amount - are corrected by a refund to the original payment method.

5. Subscription Renewals & Auto-Renewal

Your subscription automatically renews at the then-current price and billing interval disclosed to you at purchase, until you cancel. You control your subscription at any time from your account:

• Pause - temporarily stops the service from searching and applying on your behalf;
• Cancel - stops all future renewals.

Because the service begins working immediately upon renewal - searching for and submitting job applications on your behalf - a renewed term is non-refundable once the service has been active during that term. A renewed term is eligible for account credit only if both: (1) the request is made within 24 hours of the renewal date; and (2) your search was on Pause / not used for that term, so the service performed no work on your behalf.

Cancellation stops future charges and takes effect for subsequent billing periods; it does not affect access for the period already paid. We do not charge after a confirmed cancellation.

6. How to Request, and How We Handle It

Submit requests through your personal account on jobhire.ai or by writing to support@jobhire.ai. You may be asked to provide reasonable documentation and screenshots to support your claim.

7. Processing Time

Account credit is typically applied promptly after a claim is validated during standard working hours on business days. For billing-error refunds under Section 4, the time for funds to appear in your account depends on your bank and can take up to 10 business days.

8. Security and Fraud Prevention

We continuously monitor for fraudulent activity and abuse of this policy (including repeated requests across multiple accounts) to protect legitimate transactions. We may decline requests and suspend accounts where fraud or abuse is identified.

9. Changes to This Policy

We may update this policy from time to time.

10. Contact

For any questions, concerns, or to submit a request under this policy, contact our support team at support@jobhire.ai.

11. Disclaimer

It is recommended that subscribers periodically review this Policy for updates. By continuing to use JobHire.AI, subscribers agree to be bound by the revised terms.