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Manager Front Office

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The Manager Front Office is responsible for the daily operations of the Front Desk and assists the Director in achieving and/or exceeding goals.

Position Responsibilities
• Resolves customer complaints in a manner which promotes positive customer relations.
• Responsible for/assists with hiring, scheduling, training and development, evaluating and coaching of employees.
• Develops Departmental budgets and is responsible for operating within the parameters of the established budget.
• Assists Director in achieving and/or exceeding financial, customer satisfaction & employee satisfaction goals.
• Evaluates and adjusts the amount of complimentary dollars issued in order to maintain customer profitability
• Reviews daily comp reports generated from LMS and ACSC for exceptions and variances
• Maintains working...

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